Supervisor, Recruiting

Overview

Location: ResultsCX Lapu-Lapu, Central Visayas, Philippines.

The Recruiting Supervisor ensures that requirements are met to identify, attract and onboard top talent to efficiently and effectively meet dynamic business needs. This position supports the development of recruiting strategy and manages a team who assess hiring needs and interview candidates for positions.

In This Role You Will

• Administrate, develop, and implement recruitment programs.
• Direct the activities of a team who assist with development of innovative, creative, and proactive recruitment strategies to meet the business needs of each client, internal department, and appropriate stakeholders.
• Set team goals and targets and monitor progress against recruitment department metrics. Responsible for measuring team productivity.
• Lead a team responsible for the execution of initial screening interviews, telephone interviews, and/or face-to-face interviews with prospective applicants.
• Work with hiring managers, HR, and appropriate stakeholders to determine final decisions on candidate hiring; make recommendations on appropriate hires based on need and candidate interaction.
• Coach a team in leveraging various resources -- internet, community organizations, print media, formal/informal networks, colleges, trade associations - to directly and indirectly source and attract qualified candidates.

We are looking for someone who has:

• Bachelor’s Degree in a related field and 2-4 years relevant experience preferred
• Strong communication skills, both written and verbal
• Excellent leadership, prioritization and time management skills
• Proficiency in Microsoft Office
• Awareness of recruiting metrics and trends: retention, quality of hire, net throughput, etc.
• Sense of urgency, a self-starter, and works well under pressure; ability to work in a high-velocity environment
• Strong attention to detail
• Sense of professionalism and relationship building for self and team
• The ability to handle and maintain confidential information

About ResultsCX

ResultsCX is a premier customer experience partner to Fortune 100 and 500 companies. We design, build, and deliver digitally influenced customer journeys that achieve the satisfaction and loyalty brands need to thrive and grow, while improving efficiency and reducing costs. ResultsCX’s 30+-year track record for reimagining the customer experience to meet consumers’ evolving expectations has driven growth to more than 20 geographic hubs and approximately 20,000 colleagues worldwide. Our core expertise extends to actionable analytics, contact center as a service (CCaaS), and our own SupportPredict AI-powered digital experience platform. Our strength lies in exceptional individuals working together in a high-performing, fun culture to deliver next-generation customer experiences on behalf of our clients.

Results-CX is an equal opportunity and affirmative action employer and will consider all qualified applicants without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other protected factors under federal, state, or local law.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Human Resources

Industries

Outsourcing and Offshoring Consulting

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