Community Service Advisor

3 weeks ago


San Mateo, Philippines Northstar Memorial Group Full time

Current job opportunities are posted here as they become available.

Join NorthStar as a Community Service Advisor (Sales)

NorthStar is hiring a dynamic Community Service Advisor (Sales) at Skylawn Memorial Park in San Mateo, CA. We lead the way in how families honor their loved ones—guiding, inspiring, and innovating with compassion and professionalism. In this financially rewarding, stable role, your dedication is recognized and celebrated.

About the Role

Are you passionate about making a meaningful difference in your community? As a Community Service Advisor, you’ll help families plan for the future with empathy and expertise. You’ll generate pre-need sales for cemetery property, merchandise, services, and prearranged funeral and cremation plans within your assigned area.

Key Responsibilities

  • Community Engagement & Partnerships
    • Foster relationships with local groups (churches, civic organizations, veteran associations, hospices, senior living communities) to educate and support families in their preplanning decisions.
    • Schedule and conduct engaging pre-planning seminars.
  • Set appointments, deliver impactful presentations, and offer professional park tours.
  • Connect with new and existing customers to explain tailored services and products.
  • Prospect daily by leveraging multiple channels, such as cold calling, door-to-door outreach, mailers, seminars, community events, web leads, and record reviews.
  • Schedule 10–12 pre-need appointments each week and track all activities in the CRM.
  • Customer Service & Inquiry Response
    • Provide exceptional service with a positive, proactive attitude—going above and beyond for every family.
    • Respond to inquiries about services and pre-need planning with expertise and care.
  • Administrative & Performance Tracking
    • Accurately and promptly complete all paperwork and contract processing.
    • Monitor and analyze sales activity and ratios for continuous improvement.
    • Maintain detailed contact records and follow-ups in CRM.
  • Professional Development
    • Stay updated on relevant topics (veterans’ benefits, social security, end-of-life decisions, industry standards).
    • Attend training sessions led by sales and regional leadership.

Qualifications

  • High school diploma or equivalent
  • Valid driver’s license with a satisfactory driving record
  • Reliable transportation
  • Knowledge of federal, state, and local regulations related to the cemetery and funeral industry

Why NorthStar?

  • National Recognition : Ranked one of USA Today’s Top Employers to Work For (2025), for the fourth consecutive year.
  • Excellence in Sales : Named one of Selling Power's 2025 Top 50 Companies to Sell For ten years running.
  • Meaningful Careers : Empower families, transform your own life, and make a real impact.

Who Thrives Here?

  • Compassionate : Provide empathy and respectful guidance to families during sensitive times.
  • Creative : Bring new ideas to help families celebrate lives in meaningful ways.
  • Proactive : Excel in consultative sales by anticipating needs and offering outstanding solutions.

What You Can Expect

  • Incredible Opportunity : Unlimited earning potential with uncapped commission.
  • Community Support : Join a purpose-driven, supportive team.
  • Clear Advancement Path : Real growth opportunities and tailored training.
  • Comprehensive medical, dental, and vision insurance.
  • Life & AD&D, disability, health accounts (HSA and HRA).
  • 401(k) plan with company match.
  • Employee assistance program.
  • Funeral and cemetery benefits.
  • Referral bonuses, recognition programs, annual awards trips, and more.

Additional Requirements

  • Valid driver’s license with a clean record
  • Ability to pass a background check (including driving history)

Ready to Make a Difference?

Join a team where your compassion, creativity, and drive are valued. At Skylawn, you’ll discover not just a job, but a real sense of purpose.

We are an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender, gender identity, national origin, disability, or veteran status.

#J-18808-Ljbffr
  • Service Advisor

    5 days ago


    San Fernando, Central Luzon, Philippines Auto Global, Inc. Full time ₱145,600 - ₱600,000 per year

    Job Title: Service AdvisorJob Summary:We are seeking a knowledgeable and customer-focused Service Advisor to act as the liaison between customers and our service technicians. The Service Advisor is responsible for understanding customer vehicle issues, recommending appropriate services and repairs, estimating costs and timeframes, and ensuring high-quality...

  • Service Advisor

    4 days ago


    San Jose del Monte, Central Luzon, Philippines NISSAN COMMONWEALTH INC. Full time ₱300,000 - ₱450,000 per year

    Under limited supervision, the Service Advisor (SA) provides estimated cost analysis of automotive repairs and routine maintenance. Through effective communication with customers, the SA determines the services necessary, predicts the time needed for completion and stays in constant communication with the customer during the repair process. The SA determines...

  • Service Manager

    3 weeks ago


    San Jose, Philippines Service Full time

    Service Manager - Two-Way Communications Pay Range: $80k - 110k Reports to: Director of Service Job Type: Full-Time, On-Site Job Summary: We are looking for a highly organized and motivated individual to effectively manage all aspects of service operations. The Service Manager will be responsible for scheduling and coordinating service activities, providing...


  • San Fernando, Central Luzon, Philippines Red Orange Full time $40,000 - $80,000 per year

    About the RoleWe're seeking aCultural Service Advisorto support the U.S. Embassy in Kuala Lumpur. This role provides expert insights into Malaysia's cultural, political, and historical context, helping strengthen regional stability initiatives. You will advise and assist the Special Operations Forces Liaison Element (SOFLE) by offering cultural analysis,...

  • BP Service Advisor

    5 days ago


    San Miguel, Philippines ANC Group of companies - Ford Quezon Ave Full time ₱80,000 - ₱120,000 per year

    BASE OFFICE: FORD BALIUAGQUALIFICATIONS :Graduate of 4 years automotive course or any related studiesWith 4 years of automotive experience as Service AdvisorKnowledgeable in service process and with exceptional technical knowledge at handAccomodating and able to provide quality service for clientsThe position holder shall undertake the following...


  • San Mateo, Calabarzon, Philippines SUNNY & SCRAMBLE EGG DEALER CORP. Full time ₱250,000 - ₱350,000 per year

    Bachelor's Degree Graduate Automotive or Business Related courses.With 1-2 years experience in customer service or service advisor from automotive industry.Proficiency with computers and office equipment is mandatory for an admin.Proficiency in Microsoft Office (MS word, Excel, Powerpoint), Data Entry, Records Management.Strong communication skills and...

  • Beauty Advisor

    27 minutes ago


    San Fernando, Ilocos, Philippines Allied Premium Clothing Inc.​ - Popique Beauty Full time ₱468,000 - ₱1,200,000 per year

    Are you passionate about beauty, skincare, and helping others look and feel their best? Join our dynamic team as a Cosmetics Beauty AdvisorWhat You'll Do:Provide personalized beauty consultations to customersDemonstrate and recommend skincare, makeup, and beauty productsWhat We're Looking For:A love for all things beautyPrevious retail of cosmetic sales...


  • San Jose, Philippines CHANEL Full time

    Fashion Advisor : About The Role : We are looking for a Fashion Advisor with a passion for client service and an expertise in fashion. The Fashion Advisor will play a crucial role of consistently providing a superior level of service to clients, while increasing client conversion and retention, to drive business revenue, and inspire brand loyalty. The...

  • Customer Advisor

    4 days ago


    San Fernando, Central Luzon, Philippines Security Bank Corporation Full time ₱900,000 - ₱1,200,000 per year

    The RoleAs a Customer Advisor - New Accounts Officer, you will handle in-house selling, cross-selling of bank products and services, and managing of account portfolio to achieve sales targets. You will process the opening of new peso/dollar CASA accounts and placements, roll-over/renewal, termination, and payment of matured placements for all SBC products....


  • San Nicolas, Ilocos, Philippines H&M Full time ₱150,000 - ₱250,000 per year

    Job DescriptionA Sales Advisor is responsible for delivering the best customer experience that contributes to the store's sales and profit. As a Sales Advisor, you'll always put customers first, offer assistance, and share your product and fashion knowledge. You'll create an environment that is easy for customers to shop through store operations and great...