Call Center Associate Job at TTEC in Cebu City | Xcruit

4 weeks ago

Cebu, Philippines TTEC Full time

Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a Customer Service Representative working onsite in Cebu, you’ll be a part of bringing humanity to business. #experienceTTEC 

Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in Philippines says it all 

Our recruitment hub is open to accept walk-in applicants from Monday to Friday, 10am- 3pm. You may visit TTEC Cebu office at eBloc Tower 2, Geonson Street, Asiatown IT Park. 

What You’ll be Doing  
Do you have a passion for helping others and giving them peace of mind? In this role, you’ll have ownership over resolving escalated or complex calls from customers. Whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customers’ experience being just average or an exceptional one. 

During a Typical Day, You’ll  

  • Answer incoming communications from customers  

  • Conduct research to provide answers for customers to resolve their issues 

What You Bring to the Role 

  • At least 1-year BPO experience (Voice) if you’ve completed Senior High School or 2 years in college 

  • 2 years BPO experience (Voice) if you’ve completed High School (Old Curriculum) 

  • Recognize, apply and explain your product or service knowledge  

  • Computer experience 

What You Can Expect 

  • Get up to Php10,000* Retention Bonus (*terms & conditions apply) 

  • Supportive of your career and professional development 

  • An inclusive culture and community minded organization where giving back is encouraged 

  • A global team of curious lifelong learners guided by our company values 

  • And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives 

Visit for more information. 

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