Customer Care

3 weeks ago


Manila, Philippines ARTECH TECHNOLOGY INC Full time

Key Responsibilities: Handle high-volume inbound calls from customers with professionalism and empathy. Provide accurate information, troubleshoot issues, and resolve customer queries in a timely manner. Escalate unresolved or complex issues to appropriate internal teams. Meet or exceed performance metrics including call quality, response time, and customer satisfaction. Maintain a positive and collaborative attitude with peers and management. Requirements: Minimum 1 year of experience in customer support or call center handling frontline voice calls. Excellent communication skills in English . Willingness to work night shifts and be physically present onsite at the company location. Strong problem-solving skills and attention to detail. Familiarity with CRM tools and call center systems is an advantage. Ability to remain calm and effective under pressure or in difficult situations. #J-18808-Ljbffr



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