SSM - Fulfillment Center Sr Analyst

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Job Description
Sponsorship: GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP (e.g., H-1B, TN, STEM OPT, etc.) NOW OR IN THE FUTURE.
Work Arrangement: This role is categorized as hybrid. This means the successful candidate is expected to report to GM Philippines office three times per week or other frequency dictated by the business.
The Role
The Global Ops Coe in Manila is a developing team about world class delivery, customer support, driving a disruptive shift in strategy, structure, systems, processes, and technology across the enterprise under GM Sales Services and Marketing (SSM) function.
Join the GM Fulfillment Center team, where we are at the forefront of transforming the vehicle ordering and distribution model to deliver exceptional speed, convenience, and satisfaction to our customers and dealers.
As a vital part of the Fulfillment Center team, you will be expected to support vehicle tracking, monitor customer order integrity, and process vehicle delivery requests, among other key responsibilities. In this role, you will report indirectly to the Manager of Fulfillment Center Distribution Strategy & Communications.
Role Responsibilities

• Manage validation of dealer- and customer- facing systems, identify root causes, alert teams of required fixes, and track to resolution; identify trends in data to drive systematic resolution
• Standardize, Improve and automate processes in line with Fulfillment Center operations
• Analyze operational data and create reports and dashboards using automation and analytics tools to communicate trends, patterns, and predictive analytics
• Oversee logistics operations of FC vehicles (e.g. recall resolution, damage in transit)
• Communicate with the internal and external support teams to support the logistics network (e.g. logistics planners, yard managers, haul-away carriers); support weekly meetings
• Communicate regularly with leadership on issues or operations metrics that require attention, monitor customer order integrity submissions and identify issues resolution or escalation
• Monitor and process requests for customer sold orders and dealer stock replenishment
• Evaluate and expedite vehicle tracking through the pipeline, from production through to customer delivery
• Create and maintain operations process, desk procedures and other documentation
• Utilize your process improvement, system implementation, and project management skills to innovate, deliver solutions, and contribute to global initiatives that impact the results of the company.
  
  

IMPORTANT: Must be willing to work on the NIGHT SHIFT, 8pm to 5am PH time
Additional Job Description
Your Skills & Abilities (Required Qualifications

• Bachelor’s Degree in Business, Operations, Supply Chain, Logistics, or related field
• 3+ years of operations, logistics, order fulfillment, or sales & service experience (multi-discipline, field, corporate)
• Demonstrated ability to work cross-functionally, in an internal or external consulting role, with proven ability to effectively execute projects and deliver results
• Ability to work independently and with urgency to complete tasks in a dynamic, fast-paced environment
• Proficient knowledge in and experience with leading the design and deployment of SharePoint and Excel solutions
• Storytelling skills to report data and operational findings to recommend/drive business decisions and prioritize information system needs, design and fix code errors
  
  

What Will Give You A Competitive Edge (Preferred Qualifications)

• Strong cross-department collaboration and the ability to work with all levels within the organization
• Strong client / customer service and communication skills; ability to listen and action as a voice of the customer
• Experience with Power Automate, Power Query, and PowerBI
• Trouble-shooting and result-oriented mindset
• Demonstrated ability to work cross functionally in a collaborative, inclusive manner
• Complex problem solving and analytical abilities
• Working with data and ability to summarize/compile data to
• Knowledge on productivity and automation tools such as Knime and SharePoint is preferred
• Support after hours and weekends as needed
  
  

This could be 8pm-5am if needed
About GM
Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.
Why Join Us
We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team.
Non-Discrimination and Equal Employment Opportunities
General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers.
We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire .
Accommodations
General Motors offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us or call us at . In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying. Seniority level

• Seniority level Not Applicable

Employment type

• Employment type Full-time

Job function

• Job function Management and Manufacturing
• Industries Motor Vehicle Manufacturing, Appliances, Electrical, and Electronics Manufacturing, and IT Services and IT Consulting

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