Process Team Lead

2 weeks ago

Taguig, Philippines Sysgen RPO, Inc. Full time

Process Lead – Finance Overview: We are looking for a Process Lead for Finance who will oversee the accurate and timely delivery of financial tasks, reports, and processes. The role involves managing a small team, ensuring compliance with KPIs and SLAs, and continuously improving operational performance. Key Responsibilities People Management: Supervise the team to ensure tasks are completed on schedule and within quality standards. Provide training and knowledge sharing to team members and new hires. Monitor and analyze team KPIs and SLAs; identify improvement opportunities. Maintain and update process documents, workflows, and work instructions. Assess daily workloads and recommend resource strategies as needed. Operational Tasks: Oversee the accurate processing of invoices, payments, collections, and asset management. Assist in issue resolution and elevate unresolved concerns within agreed timeframes. Ensure customer billing data is accurate and up-to-date. Prepare and process credit memos, amendments, or customer invoices within SLA timelines. Respond to and resolve customer issues promptly, ensuring high service quality. Apply critical thinking in prioritizing day-to-day transactional activities. Customer & Process Excellence: Build strong relationships with internal and external stakeholders. Support continuous improvement initiatives to enhance process efficiency and customer satisfaction. Maintain accurate financial records and data integrity. Contribute to achieving team and organizational SLA targets. Qualifications Bachelor’s Degree in Finance, Accounting, or any related discipline. At least 5 years of experience in a similar finance or operations role , including 2 years in a leadership capacity . Strong background in financial processes and systems. Proficiency in MS Excel (VLOOKUP and data manipulation) . Excellent communication, organizational, and time management skills. High attention to detail and accuracy. Experience in back-end finance, lending operations, or customer service is an advantage. Core Competencies Driving for Results Continuous Improvement Customer Focus Communication and Teamwork Leadership and People Development #J-18808-Ljbffr

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