Consumer Engagement Analyst
5 days ago
Location: Open slots for Meycauayan, Bulacan Full-time, Hybrid 2+ year of experience Position Summary Joining Nestlé means you are joining the largest food and beverage company in the world. At our very core, we are a human environment – passionate people driven by the purpose of enhancing the quality of life and contributing to a healthier future. Our Team in Nestlé Business Services is in charge of delivering world class business support to our colleagues and clients in Nestlé globally. We are committed to deliver with passion, reliability, innovation, discipline and excellence. Are you ready to join us? A DAY IN THE LIFE … Monitoring of our telephone lines and written communication platforms, including but not limited to Email, website, Live Chat, and Social Media posts. Handling all incoming calls for the brands to address consumer concerns, whether they are comments, feedback, inquiries, or complaints. Managing written communication channels such as Live Chat and Email to ensure prompt responses. Adapting and applying the Nestle Consumer Engagement Blueprint in handling calls - providing empathy, learning from consumer, solving the concern with extra value Recording and categorizing all consumer concerns processed in Salesforce Engage Omni. Proactively addressing potential reputational risks and promptly notifying the relevant Functions/Brands to mitigate issue escalation and assist in issue management. Monitoring owned social media channels and interacting with consumers using an appropriate tone of voice tailored to each platform. Identifying consumer complaints and processing refunds through the Omnichannel system. Managing consumer webshop orders, including order tracking, replacements, cancellations, and refunds. ARE YOU A FIT? Proficient in both English and French , able to communicate effectively in both languages, in both written and oral form. 2-3 years of BPO experience working in both Voice and Written Accounts Specific hands-on experience with Amazon Connect and Salesforce Engage Omni Ability to work with large volumes of data and work on multiple channels at the same time Strong critical thinking and problem-solving skills. #J-18808-Ljbffr
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Consumer Engagement Analyst
6 days ago
Meycauayan, Central Luzon, Philippines Nestlé USA Full time $40,000 - $60,000 per yearSNAPSHOTLocation: Open slots for Meycauayan, BulacanCompany: Nestlé Business Services AOA, Inc.Full-time, Hybrid2+ year of experience Position SummaryJoining Nestlé means you are joining the largest food and beverage company in the world. At our very core, we are a human environment – passionate people driven by the purpose of enhancing the quality of...
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Meycauayan, Central Luzon, Philippines Nestle Operational Services Worldwide SA Full time ₱900,000 - ₱1,200,000 per yearLocation: Meycauayan, Bulacan, PH / Rockwell, Makati, PHCompany: Nestlé Business Services AOA, Inc.Remote Work ArrangementJoining Nestlé means you are joining the largest food and beverage company in the world. At our very core, we are a human environment – passionate people driven by the purpose of enhancing the quality of life and contributing to a...
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Consumer Engagement Expert
7 hours ago
Meycauayan, Central Luzon, Philippines Nestlé USA Full time ₱400,000 - ₱800,000 per yearLocation: Meycauayan, Bulacan, PH / Rockwell, Makati, PHCompany: Nestlé Business Services AOA, Inc.Remote Work ArrangementJoining Nestlé means you are joining the largest food and beverage company in the world. At our very core, we are a human environment – passionate people driven by the purpose of enhancing the quality of life and contributing to a...
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Meycauayan, Central Luzon, Philippines Nestle Operational Services Worldwide SA Full time $70,000 - $120,000 per yearPOSITION SNAPSHOTLocation: Open slots for Meycauayan, BulacanCompany: Nestlé Business Services AOA, Inc.Fixed Term, HybridBachelor's Degree1+ year of experiencePOSITION SUMMARYJoining Nestlé means you are joining the largest food and beverage company in the world. At our very core, we are a human environment – passionate people driven by the purpose of...
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Consumer Engagement Analyst
4 weeks ago
Meycauayan, Philippines Nestlé SA Full timePress Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Select how often (in days) to receive an alert: POSITIONSNAPSHOT Location: Open slots for Meycauayan, Bulacan Fixed Term, Hybrid Bachelor’s Degree 1+ year of experience POSITION SUMMARY Joining Nestlé means you are joining the largest food and beverage company in...
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Consumer Engagement Analyst- Fixed Term
4 weeks ago
Meycauayan, Philippines Nestlé Full timePOSITIONSNAPSHOT Location: Open slots for Meycauayan, Bulacan Company: Nestlé Business Services AOA, Inc. Fixed Term, Hybrid Bachelor’s Degree 1+ year of experience POSITION SUMMARY Joining Nestlé means you are joining the largest food and beverage company in the world.At our very core, we are a human environment – passionate people driven by the...
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Consumer Engagement Analyst- Fixed Term
1 week ago
Meycauayan, Central Luzon, Philippines NESTLE BUSINESS SERVICES AOA INC Full time ₱250,000 - ₱600,000 per yearPOSITION SNAPSHOTLocation: Open slots for Meycauayan, BulacanCompany: Nestlé Business Services AOA, Inc.Full time, HybridBachelor's Degree1+ year of experiencePOSITION SUMMARYJoining Nestlé means you are joining the largest food and beverage company in the world. At our very core, we are a human environment – passionate people driven by the purpose of...
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Consumer Engagement Analyst- Fixed Term
4 weeks ago
Meycauayan, Philippines Nestlé Full timePosition snapshot Location: Meycauayan, Bulacan Company: Nestlé Business Services AOA, Inc. Term: Fixed Term, Hybrid Education: Bachelor’s Degree Experience: 1+ year Position Summary Joining Nestlé means you are joining the largest food and beverage company in the world. At our very core, we are a human environment – passionate people driven by the...
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Consumer Engagement Analyst- Fixed Term
4 weeks ago
Meycauayan, Philippines Nestlé SA Full timeOverview Location: Open slots for Meycauayan, Bulacan Fixed Term, Hybrid Bachelor’s Degree 1+ year of experience POSITION SUMMARY Joining Nestlé means you are joining the largest food and beverage company in the world. At our very core, we are a human environment – passionate people driven by the purpose of enhancing the quality of life and...
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Consumer Engagement Services Expert
6 days ago
Meycauayan, Central Luzon, Philippines NESTLE BUSINESS SERVICES AOA INC Full time ₱1,500,000 - ₱2,500,000 per yearLocation: Meycauayan, Bulacan, PH / Rockwell, Makati, PHCompany: Nestlé Business Services AOA, Inc.Remote Work ArrangementJoining Nestlé means you are joining the largest food and beverage company in the world. At our very core, we are a human environment – passionate people driven by the purpose of enhancing the quality of life and contributing to a...
