ABA Intake Coordinator

3 weeks ago

Muntinlupa, Philippines OpsArmy Careers Full time

Overview ABA Intake Coordinator (ABA Therapy for Autism Care / Behavioral) — Full-time | Remote. The ABA Intake Coordinator is the first point of contact for families seeking Applied Behavioral Analysis (ABA) therapy for Autism care. This role ensures a warm, professional, and efficient intake experience by conducting screenings, gathering information, and coordinating with internal teams to transition families smoothly into the care process. Apply here: Key Responsibilities Outreach & Screening Contact new inquiries promptly and conduct intake screenings. Collect required information and assess eligibility. Provide compassionate, supportive communication to families. Lead Management & Documentation Accurately record intake data in Salesforce (or similar CRM). Convert qualified leads and close out ineligible or unresponsive cases. Conversion & Follow-Up Re-engage paused or unresponsive families to improve conversions. Provide after-hours or weekend coverage as needed. Collaboration & Quality Assurance Follow standard procedures, scripts, and quality guidelines. Coordinate with intake, clinical, and RCM teams for seamless transitions. Participate in ongoing training and improvement initiatives. Qualifications Prior experience in Applied Behavioral Analysis (ABA) therapy for Autism care required. Bachelor’s degree or equivalent work experience preferred. At least 2 years of experience in patient intake, healthcare operations, or customer service. Proficiency in Salesforce or similar CRM systems. Excellent English communication skills (verbal and written). Strong empathy, professionalism, and phone presence. Detail-oriented, organized, and data-accurate. Flexible to work evenings or weekends as needed. Apply here: #J-18808-Ljbffr

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