Tech Customer Spt Coordinator I
2 weeks ago
Overview The primary task of RBI Technical Support Representative I (Online Support) is to manage and answer customer requests for assistance either by email or over the phone. RBI Technical Support Representative I (Online Support) will assist customers set up new accounts, manage user access and passwords, coordinate with different department under the PSPF line of support and answer all product and usability queries. The secondary tasks involved is typically the record keeping of all the transactions with customers. Wherein the RBI Technical Support Representative I (Online Support) must accurately manage customer data in Sales Force for as its data repository or also known as Customer Relationship Manager Program. In line with the responsibility of keeping with Reed Elsevier Shared Services Philippines core values and competencies, the TSRs develops and maintains positive working relationships with all contacts, both internal and external, to promote customer satisfaction and maximize individual and team performance. Technical Support Representative I (Online Support) performing at this level is required to undergo training and certification to fulfill their daily responsibilities and deliver excellent customer service. Responsibilities To provide Accuity customers with a high level of customer services responding to all enquires received via inbound telephone calls and email To provide first level contact and convey resolutions to Accuity customer issues Manage and Handle both inbound telephone calls and emails for the Global Accuity Customer Service inbox both on technical aspect and product inquiries while managing high level of customer care Manage and maintain systems used to issue login credentials, user changes and user requirements for a variety of online lookup tools Work alongside colleagues in the APAC, EMEA and US Region Properly escalate unresolved queries to the next level of support through tracking issues, routing and redirecting problems to correct resources as needed Update customer data and produce activity reports through Sales Force, ensuring proper recording, documentation, and closure Follow up with customers, provide feedback and see problems through to resolution Recommended workflow modifications or improvement as deemed necessary to improve processes We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact . Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here. Please read our Candidate Privacy Policy. We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. USA Job Seekers: EEO Know Your Rights. #J-18808-Ljbffr
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Tech Customer Spt Coordinator I
3 weeks ago
Manila, Philippines LexisNexis Risk Solutions Full time.Tech Customer Spt Coordinator I page is loaded## Tech Customer Spt Coordinator Ilocations: Manilatime type: Full timeposted on: Posted Todayjob requisition id: R Job DescriptionBASIC FUNCTIONS: This entry-level position provides technical end-user desktop computer support as needed under supervision. This position will install, configure, and troubleshoot...
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Tech Customer Spt Coordinator I
1 week ago
Manila, National Capital Region, Philippines Remitly Full time ₱900,000 - ₱1,200,000 per yearJob DescriptionThe Technical Support Specialist is customer facing and dedicated to providing product services and support for our global user base, partner network, and internal staff. You will provide application expertise and assistance in post-sales engagements to drive new and renewing business for all users, focusing on delivering customer expected...
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Tech Customer Spt Coordinator I
4 days ago
Manila, National Capital Region, Philippines Remitly Full time ₱150,000 - ₱250,000 per yearJob Description BASIC FUNCTIONS: This entry-level position provides technical end-user desktop computer support as needed under supervision. This position will install, configure, and troubleshoot desktop systems, workstations, and network issues under supervision. TECHNICAL SKILLS:• Hardware/software installation.• Hardware/software troubleshooting.•...
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Accounting Coordinator I
1 week ago
Manila, National Capital Region, Philippines STAFFVIRTUAL Full time ₱400,000 - ₱600,000 per yearJob Title: Leasing Coordinator I / Accounting CoordinatorAbout the Client: Our client is a long-standing company that provides technology solutions to businesses across the U.S. They focus on making tech easier to manage by offering reliable support and practical services tailored to each client's needs. With decades of experience and a strong team of...
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NOC Tech I
6 days ago
Manila, National Capital Region, Philippines Five9 Full time ₱250,000 - ₱500,000 per yearJoin us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an...
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AP Coordinator I
2 weeks ago
Manila, Philippines API Delevan, Inc. Full timeAP Coordinator I page is loaded## AP Coordinator Iremote type: Hybridlocations: Manila, , Philippinestime type: Full timeposted on: Posted Todaytime left to apply: End Date: November 15, 2025 (30+ days left to apply)job requisition id: R25\_04660**Position Summary:**The Accounts Payable Coordinator I is responsible for processing of invoices, SOX Compliance...
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AR Coordinator I
1 week ago
Manila, Philippines API Delevan, Inc. Full timeAR Coordinator I page is loaded## AR Coordinator Iremote type: Hybridlocations: Manila, , Philippinestime type: Full timeposted on: Posted Todaytime left to apply: End Date: December 31, 2025 (30+ days left to apply)job requisition id: R25\_05766**Position Summary:**The Deductions Coordinator I is responsible for basic researching, analyzing, and resolving...
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Equipment Contracts Coordinator I
1 week ago
Manila, National Capital Region, Philippines STAFFVIRTUAL Full time ₱250,000 - ₱750,000 per yearJob Title: Contracts Coordinator IAbout the Client:Our client offers a comprehensive, human-centric suite of technology services, ranging from IT and cybersecurity to printers, copiers, and print. These solutions are designed to simplify operations, enhance efficiency, and support modern workplace needs. Whether its a one-time purchase or a fully managed...
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Project Manager I
2 weeks ago
Manila, National Capital Region, Philippines RealPage Inc Full time ₱1,200,000 - ₱2,400,000 per yearOverview:The Project Manager I (Engagement Coordinator) is responsible for overseeing the successful deployment of RealPage products. The PM I partners with each assigned customer to understand their desired implementation timeline then creates a deployment schedule to meet that timeline. The PM I works with each Implementation resource assigned to the...
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AR Coordinator I
3 days ago
Manila, Philippines Rexnord Full timePosition Summary The Deductions Coordinator I is responsible for basic researching, analyzing, and resolving customer deductions to ensure timely recovery or appropriate clearing of outstanding amounts. This role supports the accounts receivable team by maintaining accurate records and collaborating with internal departments and external customers to manage...
