Network Analyst I

4 weeks ago

Makati, Philippines FIS Full time

Overview

FIS Makati, National Capital Region, Philippines

Position : Network Analyst I

Location : Makati, National Capital Region, Philippines

Team : Talent Acquisition | Senior Technical Recruiter
Role location: Hybrid (two days in-office, three days virtual)

The Network Delivery Team provides managed IT services for FIS clients. The high caliber members are among the technology leaders within FIS, utilizing multiple technologies and vendors. This team requires motivated members who are ready to develop personally and professionally as FIS grows to meet the challenges presented by today’s global economies.

What Will You Be Doing
  • Troubleshoots circuit-related and layer 1-2 network issues related to SD-WAN deployments by collaborating with carriers, ISPs, and vendors/partners
  • Performs basic configuration in the SD-WAN and legacy network environments
  • Follows documented network services processes and procedures
  • Monitors, responds, and provides resolution for all network problem and incident tickets
  • Utilizes ServiceNow to document status updates and problem resolutions
  • Performs customer service duties and responds to customer requests as defined by management
  • Responds to customer requests as defined by management, completing assignments in a timely manner with an acceptable level of quality
  • Troubleshoots network problems and recommends corrective procedures; assists with troubleshooting circuit equipment and all other network issues
  • Prepares activity reports as requested by management
  • Maintains network services documentation related to work area
  • Completes network change requests in accordance with service level agreements
What You Bring
  • Experience in supporting WAN, LAN, WLAN networks
  • Knowledge of network technologies, i.e., routers, switches, load balancers, firewalls, network and routing protocols, DNS
  • Knowledge of basic IT technologies, i.e., operating systems, network devices, software development and architecture
  • Knowledge of basic office tools
  • Ability to understand and apply technical concepts
  • Team skills, including the ability to establish and maintain effective working relationships
  • Flexibility, versatility, dependability
What We Offer You
  • At FIS, you can learn, grow and make an impact in your career. Our benefits include:
  • Flexible and creative work environment
  • Diverse and collaborative atmosphere
  • Professional and personal development resources
  • Opportunities to volunteer and support charities
  • Competitive salary and benefits
Employment Details
  • Seniority level : Mid-Senior level
  • Employment type : Full-time
  • Job function : Information Technology
  • Industries : IT Services and IT Consulting and Financial Services

Privacy Statement: FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model: Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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