Customer Service Representative for Healthcare Account

3 weeks ago

Makati, Philippines ISTA Personnel Solutions Full time

Overview

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced CS Healthcare Representative to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you

Responsibilities
  • Handle customer inquiries and resolve concerns promptly and professionally
  • speak to US patients and assisst them with their concerns
  • Provide accurate and detailed information about our products/services to customers
  • Identify and escalate priority issues to the appropriate departments
  • Ensure customer satisfaction and loyalty through effective communication and problem-solving skills
  • Maintain customer records and update relevant information in the system
  • Meet or exceed individual and team targets
Qualifications
  • At least 6 months of BPO experience
  • Proven customer support experience or experience as a Client Service Representative
  • Good verbal and written English skills
  • Strong phone contact handling skills and active listening skills
  • Ability to multi-task, prioritize, and manage time effectively
  • Must be willing to work on-site BUENDIA, MAKATI
  • Amenable working night shift
What can we offer you?
  • Competitive salary and benefits
  • Health Insurance with free dependents*
  • 10%-night differential
  • Attendance Bonus
  • Paid time off
  • Convertible to cash leave credits
  • Performance Appraisal
  • Work-life balance
  • A focus on growing your career path with us
  • We encourage you to follow your passions and learn new skills
Our commitment to you
  • Strong culture and values-driven leadership
  • We create opportunities for you to learn and grow at any stage of your career
  • Continuous learning and innovation
  • We foster an all inclusive environment where everyone thrives
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