Team Leader

1 day ago

Pasig, Philippines WNS Full time

Overview Team Leader (Pioneer Account - Corporate Travel) – WNS Pasig, National Capital Region, Philippines Responsibilities Hold the team to achieve the KPI/SLA of the process for the team. Manage a team of L2 – Complex itinerary trained resources and act as ticketing SME to assist the team or intervene as needed. Lead and deliver through people, supervising the team and conducting administrative functions. Lead conference calls when needed and produce dashboards & reports in Excel and presentation formats. Qualifications Experience in a Corporate Travel Account is required. Must have expertise in using CRYPTIC/NATIVE GDS. Able to work 100% onsite at Bridgetowne Site. Experience in team management with a track record of supervising in Corporate Travel and one additional GDS experience. Able to speak & write fluent English; good analytical and conflict management skills. Seniority level Mid-Senior level Employment type Full-time Job function Customer Service Industries Outsourcing and Offshoring Consulting #J-18808-Ljbffr

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