Client Operations Lead

5 hours ago

Capital District, Philippines DOXA Talent Full time

Client Operations Lead Join to apply for the Client Operations Lead role at DOXA Talent. At DOXA, we are dedicated to connecting businesses with top-tier talent across various industries. Our mission is to deliver innovative solutions that drive exceptional outsourcing services, enabling companies to expand their teams and grow their operations seamlessly. We foster a vibrant and supportive team culture that prioritizes your happiness and well-being, ensuring you thrive both personally and professionally. The Role Our client is seeking a Client Operations Lead who will supervise, motivate, and provide effective guidance to team members daily. This role serves as the primary client contact and works closely with the Team Lead to achieve key performance metrics. Location & Details Location: Must be in Philippines – Remote Environment: Philippine candidates are allowed to apply Language: Excellent communication skills Timezone: 8:00 AM – 5:00 PM Eastern Daylight Time (8:00 PM – 5:00 AM Philippine Standard Time) Contract: Full-time Contract Requirements Education: Bachelor’s degree holder Experience: Seasoned leader with at least 2 years of people management experience Skills: Experience in lead generation and appointment setting for international clients is highly preferred In-depth knowledge of performance metrics In-depth knowledge of project management principles Process improvement training is preferred (e.g., Six Sigma, Lean, etc.) Strong computer aptitude, including expertise with Microsoft 365 applications Characteristics: Strong organization, oral, and written communication skills Aptitude in data management, analytics, and reporting preparation Uncompromising professional standards and integrity Responsibilities Perform team management responsibilities: Lead daily stand‑up meetings to ensure the team stays focused on objectives and outcomes Understand, document, and resolve any escalations or issues from the client Monitor and maintain team productivity and quality Provide regular performance feedback based on client‑established targets Collaborate with the DOXA Team Lead to address performance challenges and opportunities Perform quality assurance-related duties: Conduct regular audits of teamwork output and provide actionable feedback Analyze performance data and offer recommendations for continuous improvement Perform reporting tasks: Produce daily performance reports, highlighting trends and insights Maintain Excel spreadsheets tracking performance metrics (InMail Sent, Accepted Rate, Decline Rate, Response Rate, C1 Booked Per Hour, InMail Sent Per Hour, Percentage of Negative Coaches) Oversee day‑to‑day operations, ensuring smooth workflow and efficient execution Coordinate and supervise the daily, weekly, and monthly activities of direct reports (SMEs) Identify process gaps and recommend improvements to enhance overall performance Seniority level Mid‑Senior level Employment type Contract Job function Management and Manufacturing Industries Outsourcing and Offshoring Consulting #J-18808-Ljbffr

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