Service Desk

2 months ago

Parañaque, Philippines Strategic Networks Inc. Full time
Act as the first point of contact for helpdesk tickets.

• Assign tickets promptly and efficiently according to the ticketing system.

• Maintain and update Excel reports, including tracking and reporting on help desk tickets.

• Manage and maintain our hardware and software inventory.

• Assist with the purchasing of tech equipment and follow up on orders.

• Coordinate with vendors on hardware replacements.

• Ensure accurate recording of all customer interactions, troubleshooting steps, and resolutions.

• Create technical documentation to support future customer inquiries.

• Collaborate with other departments to escalate and resolve issues while keeping clients and colleagues informed of progress and updates.

QUALIFICATIONS :

• Open for Undergrads, Vocational, Diploma, or Bachelor's Degree

• 6 months experience in Service Desk or TSR

• Must have a background that touches computer systems, printers, networks and device connectivity

• With experience working in the BPO Industry.

• Must have good communication skills

  • Service Desk

    2 months ago

    Parañaque, Philippines Strategic Networks Inc. Full time

    Act as the first point of contact for helpdesk tickets. • Assign tickets promptly and efficiently according to the ticketing system. • Maintain and update Excel reports, including tracking and reporting on help desk tickets. • Manage and maintain our hardware and software inventory. • Assist with the purchasing of tech equipment and follow up on...

  • Service Desk

    2 months ago

    Parañaque, Philippines Strategic Networks Inc. Full time

    Act as the first point of contact for helpdesk tickets. • Assign tickets promptly and efficiently according to the ticketing system. • Maintain and update Excel reports, including tracking and reporting on help desk tickets. • Manage and maintain our hardware and software inventory. • Assist with the purchasing of tech equipment and follow up...

  • IT Service Desk

    4 months ago

    Parañaque, Philippines Strategic Networks Inc Full time

    Provide incident and request management support to all end user devices. (Desktop, Laptop, Monitor, VPN, Printers, Scanner). Experience in Windows & non-Windows Operating environment Recommend and apply solutions, including on-site repair for remote users Provide support to end users relating to hardware and software, computer applications, LAN components...

  • IT Service Desk

    4 months ago

    Parañaque, Philippines Strategic Networks Inc Full time

    Provide incident and request management support to all end user devices. (Desktop, Laptop, Monitor, VPN, Printers, Scanner). Experience in Windows & non-Windows Operating environment Recommend and apply solutions, including on-site repair for remote users Provide support to end users relating to hardware and software, computer applications, LAN components...