Mortgage Loan Processor

About Refyne Loans Refyne Loans is a young, fast-growing and forward-thinking mortgage broking firm, dedicated to delivering tailored lending solutions for clients across Australia — from first time investors to portfolio investors looking to also purchase in their SMSF or Trust structures. With an energetic, high-performing team and a strong growth trajectory, Refyne is building a reputation for innovation, precision and excellence in the lending space. We’re now expanding our offshore operations and looking for a driven, detail-oriented Loan Processor based in the Philippines to join our dynamic team. This is an exciting opportunity to build your career in the Australian mortgage industry, work alongside top-performing brokers, and be part of a business that values initiative, collaboration, and continuous learning. Key Responsibilities Application Management Review and process mortgage applications from submission through to formal approval. Prepare and enter application data into Broker Engine, Flex and ApplyOnline (AOL) . Check documents against lender checklists and flag any missing or incomplete items. Documentation Review Review supporting documents including payslips, credit reports, bank statements, and liability statements. Cross-check all information with Broker Notes and the Servicing Calculator provided. Prepare compliance documentation and required lender forms accurately. Submission & Lodgement Lodge applications via ApplyOnline and ensure data integrity. Action any Missing Information Requests (MIRs) from lenders in a timely manner. Conduct post-submission follow-ups to ensure smooth application progress and formal approval. Communication & Client Service Liaise with brokers, clients, and lender assessors to clarify information and maintain momentum. Provide regular updates to brokers and clients on application milestones. Maintain a high level of professionalism and attention to detail at every stage of the process. Requirements Minimum 2 years of experience as a Loan Processor or Loan Administrator within the Australian mortgage industry . Proven experience using Flex (required). Skilled in ApplyOnline (AOL) and lender portals. Experience handling pricing and valuation requests . Strong understanding of mortgage compliance and regulatory requirements. Excellent attention to detail , organisation, and time management skills. Clear and professional written and verbal communication skills . Ability to work independently , manage multiple priorities, and meet deadlines. Why Join Refyne Loans? Work remotely with a motivated, collaborative Australian team. Be part of a high-growth business with career development opportunities. Access structured processes, training, and performance feedback. Experience a positive, inclusive work culture that recognises initiative and accountability. #J-18808-Ljbffr