Operations Specialist

4 weeks ago

Rizal, Philippines Extend Your Team Full time

Operations Specialist (US Mortgage HELOC Refi) Our mission is to reduce the cost of capital across the world. About the Company We have invented a new credit card powered by an advanced asset-securing platform that enables us to offer much lower APRs to consumers. Our team is a combination of deep technology (Microsoft, Google, Facebook), and finance (Nubank, Goldman Sachs, Square, Carta, SoFi) executives. Our Seed round was led by Max Levchin, and our Series A by Founders Fund - with participation in both rounds by Sequoia, NYCA, and others. Our work involves building the world’s first completely autonomous asset-securing process, world-class risk models for underwriting, and an incredibly smooth & efficient product experience for consumers to apply, activate, and manage their credit cards. We’re looking for detail-oriented, driven, and intuitive operations specialists who want to work with intelligent, motivated, intense, and interesting people to support the company in its goal to offer cutting-edge products and excellent customer service to its clients. Cultural Values Depth and rigor of thought - We try to be rigorous in our thinking & dive into the details. Minimalist - We are spartan in our design, in our code, and even in our processes. Speed of execution - We move fast & value decisiveness. We think speed drives quality. Responsibilities Reviewing security documents for completeness and recording requirements Filing security documents with the relevant County/State Jurisdictions Maintain detailed records of all filings and correspondence Verifying documentation, including those provided by clients, ensuring it is complete and accurate to finalize the line filing process Communicate with external parties, such as county recorders, vendors to ensure proper filing Assist in resolving any discrepancies or issues related to lien filing Assisting other departments with document requests and record-keeping Stay up-to-date with changes in processes and best practices related to lien and HELOC documentations Requirements Experience in financial services or related industries (mortgage experience preferred) At least 2 years (and above) experience in handling US Loan or Mortgage tasks Familiarity and experience in handling US HELOC Refinancing Strong attention to detail and organization skills Knowledge regarding liens and closing documents is a plus Excellent communication, interpersonal and problem-solving skills Proficiency, speed, and accuracy in written communication Fluency, clarity, and good diction in English Ability to handle confidential information with integrity Experience using customer communication and task management programs, Google Drive, and Email Bachelor's Degree or comparable work experience in financial services Flexibility to work US Pacific time 10 AM to 7 PM (with a 1-hour break time in between) Must be based in the Philippines ***Due to the volume of applications we receive, only qualified candidates will be contacted. #J-18808-Ljbffr

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