Contact Center Account Executive

2 weeks ago


Manila, Philippines RingCentral Full time

Say hello to possibilities at Acquire Asia Pacific Philippines Inc. (Acquire BPO) under the RingCentral account (RingCentral).

It’s not everyday that you consider starting a new career. We’re Acquire BPO, and we’re happy that someone as talented as you is considering this role. First, a little about our client, RingCentral is a $2 billion global leader in cloud-based communications and collaboration software. RingCentral is fundamentally changing the nature of human interaction—giving people the freedom to connect powerfully and personally from anywhere, at any time, on any device.

RingCentral is looking for a proven Enterprise Account Executive contributor to join our dynamic Contact Center Practice to address the strong demand we're seeing in the market.

Responsibilities:
  1. Prospecting for *NET* new logo accounts and grow existing RingCentral account base within assigned territory.
  2. Meeting with existing customers to up-sell existing engagements in addition to following up on past engagements.
  3. Evangelize and educate with RingCentral sales team.
  4. Communication of RingCentral value proposition to senior-level customer contacts.
  5. Ability to proactively position the value of cloud solutions.
  6. Coordination with RingCentral sales teams to develop Territory Strategy Plans, Account Strategy Plans and Opportunity Strategy Plans.
  7. Work with RingCentral resources to develop & position the appropriate solution to fit the customer needs to include RingCentral Office / Call Center with Live Reports, RingCentral Contact Center, RingCentral Workforce Optimization.
  8. Ability to act as a customer advocate within the RingCentral organization and advocate for RingCentral to customers.
  9. Utilization of RingCentral sales process for identification, positioning and lifecycle management of opportunities.
  10. Driving new revenue through customer acquisition in designated territory and named accounts.
  11. Consistently strike / exceed quarterly & annual sales targets.
  12. Partnering with the regional VAR's to effectively identify, engage and deliver new customers.
  13. Owning strategy around funnel, pipeline, forecasting - owning GTM for respective patch.
  14. Demonstrated experience managing complex sales cycles and negotiating win-win agreements based on value-based selling.
Qualifications:
  1. Preferably 5-10 years of solid b2b sales experience.
  2. Proven record of success for sales to large corporate accounts with longer sales cycles.
  3. 5 years of technology solution-based selling (SaaS, Unified Communications, Cloud applications, VoIP, telephony).
  4. Extensive Call Center/Contact Center Experience.
  5. Demonstrated sales record of obtaining / exceeding quota.
  6. Skilled in conducting presentations, online web demos, adhering and adopting a measured sales process.
  7. Strong interpersonal skills, ability to convey and relate ideas to others.
  8. Entrepreneurial flare - ability to learn and adapt quickly.
  9. Vibrant and energetic attitude, willingness to perform and get things done.
What we offer:
  1. We offer all the work/life benefits you could ever want, (and none of the micromanagement).
  2. Work Onsite / Flexible work arrangement (Hybrid Setup).
  3. Comprehensive HMO package (medical and dental).
  4. Personal Time Off Leaves.
  5. Performance Incentive (Commissions).
  6. Employee Assistance and Wellness Programs.

RingCentral’s Mid-Market Sales team helps build and develop relationships for a top roster of our mid-sized, rapidly growing customers. RingCentral is the leading global cloud-based communications provider because it is not just selling solutions; it is changing the nature of communications.

RingCentral’s work culture is the backbone of our success. And don’t just take our word for it: we are recognized as a Best Place to Work by Glassdoor, the Top Work Culture by Comparably and hold local BPTW awards in every major location. Bottom line: RingCentral is committed to hiring and retaining great people because you power our success. RingCentral offers on-site, remote and hybrid work options optimized for the ways we work and live now.

About RingCentral/Acquire BPO

RingCentral, Inc. is a US-based company engaged as a global provider of cloud unified communications and collaboration solutions. It is being serviced in the Philippines by its offshore partner Acquire Asia Pacific Philippines, Inc.

Acquire BPO is an award-winning, global business outsourcer with 8,500+ staff operating out of Class A offices in 16 locations across the Philippines, Australia, the Dominican Republic, and the US, as well as from comprehensive Work-from-Home environments, where client-permitted. We are one of the fastest-growing BPO companies and Australia’s largest outsourcer to the Philippines.

We have 15 years of experience delivering intelligent contact center and back-office functions for global businesses across many industries including telecommunications, banking and financial services, insurance, media, education, and retail. We're recognized as being Safe, Flexible, and Innovative, giving our clients the capability to Outsource with confidence.

As a dynamic organization with the ability to take your career to the next level, we're looking for strong candidates to join our team and partner with one of the biggest cloud communications companies in the world - RingCentral. We value our employees highly and, as such, offer excellent career development programs and competitive compensation and benefits packages.

Acquire BPO is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

By completing your application for this role, you:

Agreed that the information collected through this site will only be processed with your prior consent and for the purpose of facilitating your employment opportunities.

RingCentral, Inc. is a US-based company engaged as a global provider of cloud unified communications and collaboration solutions. It is being serviced in the Philippines by its off-shore partner Acquire Asia Pacific Philippines, Inc.

#LI-JS1

About the company

RingCentral, Inc. RingCentral CEO Vlad Shmunis and CTO Vlad Vendrow founded the company in 1999.

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