RTA/WFM (Clark) | Onsite
2 weeks ago
Qualifications Bachelor's degree graduate, any field. 3 years of RTA/WFM experience, preferably in BPO/Shared Services. Must also be exposed to Scheduling, Capacity planning, Forecasting and Reporting Knowledge with using WFM Scheduling tools (Verint, Genesys, IEX, Aspect, or the like) is a plus Has strong knowledge with MS Office Tools (Excel in particular) Strong initiative and follow-through; Strong organizational skills; Detail-oriented. Flexibility and ability to follow directions; Able to manage multiple tasks effectively; Good analytical and strong decision-making skills; Client-focused. Effective listening, empathy, build rapport, excellent verbal and written communications. Highest standards of ethics and integrity. Amenable to work in shifting schedules. Amenable to work ONSITE (Clark Pampanga). Able to start ASAP Responsibilities Ensure that their business partner's workforce is staffed optimally by creating forecast and staffing models, providing analytical support for business initiatives as well as market conditions and making recommendations supporting business decisions. Provides resource planning oversight to one or more divisional business units; Engages as a trusted advisor, anticipating issues and opportunities. Builds effective working relationships with business partners; Proactively communicating trends or concerns and makes data-supported recommendations. Works with business partners to identify upcoming initiatives and/or changes to the business model that would impact volumes or staffing; Determines how changes to the drivers of business activities will ultimately affect staffing needs. Generates volume forecasts for clients inbound contact center and/or processing departments; Maintains and updates forecasting models using both standard and advanced statistical techniques. Continually assesses staffing drivers (volume, handle time, shrinkage, and occupancy) versus plan; Creates awareness within the business as needed and makes recommendations for any necessary action. Benefits HMO for Employee and 2 Dependents (On Day 1) Quarterly performance bonus Outstanding career development opportunities 15% Night Differential 24 Leaves Annually #J-18808-Ljbffr
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WFM/RTA Specialist
2 weeks ago
Angeles, Philippines TASQ Staffing Solutions Full timePosition: RTA/WFM (Clark) | Onsite Benefits: HMO coverage for the employee and two dependents starting Day 1 Quarterly performance bonuses Excellent opportunities for career growth 15% night differential 24 annual leave days Qualifications: Bachelor's degree in any field At least 3 years of experience in RTA/WFM, preferably within BPO or Shared...
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Call Center RTA/WFM
2 weeks ago
Angeles, Philippines TASQ Staffing Solutions Full timeAbout the Position: RTA/WFM (Clark) | Onsite Benefits: - HMO coverage for the employee and two dependents (from Day 1) - Quarterly performance bonuses - Excellent career growth opportunities - 15% Night Differential - 24 leave days annually Qualifications: - Bachelors degree in any field. - At least 3 years of experience in RTA/WFM, preferably...
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MIS Specialist
3 weeks ago
Angeles, Philippines TASQ Staffing Solutions Full timeTASQ is currently seeking qualified candidates to fill the position of MIS Specialist. A pre-screening interview will be conducted via phone. **Job Details:** Process Specialist - MIS (Clark) | Onsite **Benefits:** - HMO coverage for the employee and two dependents starting on Day 1 - Quarterly performance bonuses - Excellent career development opportunities...
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MIS Specialist
3 weeks ago
Angeles, Philippines TASQ Staffing Solutions Full timeTASQ is currently seeking qualified candidates to fill the position of MIS Specialist. A pre-screening interview will be conducted via phone. **Job Details:** Process Specialist - MIS (Clark) | Onsite **Benefits:** - HMO coverage for the employee and two dependents starting on Day 1 - Quarterly performance bonuses - Excellent career development opportunities...
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Clark | Workforce Supervisor
4 weeks ago
Angeles, Philippines Majorel Full timeOverview Join to apply for the Clark | Workforce Supervisor - WFM role at Majorel . Position Summary: The Workforce Supervisor is responsible for overall management, direction, and motivation of the workforce Analysts and SMEs. Ensures client/customer goals are met by analyzing work volume variances to forecast and provide direction to adjust...
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MIS Specialist
3 weeks ago
Angeles, Philippines TASQ Staffing Solutions Full timeAbout the job Process Specialist - MIS (Clark) | Onsite Benefits: HMO for Employee and 2 Dependents (On Day 1) Quarterly performance bonus Outstanding career development opportunities 15% Night Differential 24 Leaves Annually Requirements: At least 3 years' experience in RTA/WFM. Front end RTA experience is required, back end WFM experience is a plus. Must...
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MIS Specialist
3 weeks ago
Angeles, Philippines TASQ Staffing Solutions Full timeAbout the job Process Specialist - MIS (Clark) | Onsite Benefits: HMO for Employee and 2 Dependents (On Day 1) Quarterly performance bonus Outstanding career development opportunities 15% Night Differential 24 Leaves Annually Requirements: At least 3 years' experience in RTA/WFM. Front end RTA experience is required, back end WFM experience is a plus. Must...
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Senior Associate MIS/RTA
3 weeks ago
Angeles, Philippines TASQ Staffing Solutions Full timeTASQ is looking for an MIS/RTA senior associate to work on-site in Clark, Pampanga. Benefits: HMO for Employee and 2 Dependents (On Day 1)Quarterly performance bonusOutstanding career development opportunities15% Night Differential24 Leaves Annually Qualifications: Bachelor's degree graduate, any field.3 years of MIS/RTA experience, preferably in BPO/shared...
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Senior Associate MIS/RTA
3 weeks ago
Angeles, Philippines TASQ Staffing Solutions Full timeTASQ is looking for an MIS/RTA senior associate to work on-site in Clark, Pampanga. Benefits: HMO for Employee and 2 Dependents (On Day 1) Quarterly performance bonus Outstanding career development opportunities 15% Night Differential 24 Leaves Annually Qualifications: Bachelor's degree graduate, any field. 3 years of MIS/RTA experience, preferably in...
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RTA (Clark) | Onsite
3 weeks ago
Angeles, Philippines TASQ Staffing Solutions Full timeQualifications: Able to effectively analyze and report on all aspects of day-to-day operations.Ability to download, collate, analyze, pull up trends and highlight key performance metrics.Reports have to be daily, weekly, monthly and quarterly.Detailed reporting with sub-metric drill downs and also summary dashboards have to be published. Work Setup: Clark...
