Customer Service Supervisor

1 week ago

Manila, Philippines Brethren International Resources Staffing Inc. Full time

  • Oversee daily operations of the customer service department to ensure effective processes and high-quality service.
  • Train, mentor, and manage a team of customer service representatives to enhance their performance and career growth.
  • Handle customer escalations and resolve complex issues to maintain high customer satisfaction.
  • Develop and implement strategies to improve service efficiency and customer experience.
  • Monitor and analyze key performance indicators (KPIs) to drive team success and meet organizational goals.
Requirements
  • Educational Qualifications: Bachelor’s degree in Business Administration or related field
  • Experience Level: 3–5 years in customer service or supervisory role
  • Skills and Competencies: Strong leadership and communication skills
  • Skills and Competencies: Proficient in customer service software and CRM systems
  • Qualities and Traits: Problem-solving mindset with a focus on customer satisfaction
  • Responsibilities and Duties: Ability to work in a fast-paced environment while managing multiple priorities
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