Customer Service Supervisor
4 weeks ago
Oversee daily operations of the customer service department to ensure effective processes and high-quality service. Train, mentor, and manage a team of customer service representatives to enhance their performance and career growth. Handle customer escalations and resolve complex issues to maintain high customer satisfaction. Develop and implement strategies to improve service efficiency and customer experience. Monitor and analyze key performance indicators (KPIs) to drive team success and meet organizational goals. Requirements Educational Qualifications: Bachelor’s degree in Business Administration or related field Experience Level: 3–5 years in customer service or supervisory role Skills and Competencies: Strong leadership and communication skills Skills and Competencies: Proficient in customer service software and CRM systems Qualities and Traits: Problem-solving mindset with a focus on customer satisfaction Responsibilities and Duties: Ability to work in a fast-paced environment while managing multiple priorities #J-18808-Ljbffr
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Customer Service Supervisor
20 hours ago
Makati City Metro Manila, Philippines Surf Marketing Agency Full timeLocation: On-site (Philippines Office) Department: Customer Experience / Operations Reports To: Customer Service Manager / Operations Director Position Overview We are looking for a highly experienced and people-oriented Customer Service Supervisor with a solid background in international BPO operations. In this role, you will manage the daily operations of...
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Customer Service Manager
3 weeks ago
Manila, Philippines DataBlitz Full timeOn‑site - Manila 1‑3 Yrs Exp Bachelor Full‑time Job Description Government Mandated Benefits Maternity & Paternity Leave, Sick Leave, Solo Parent Leave Work‑Life Balance Flexible Hours We are looking to hire an exemplary Customer Support Supervisor to coach our service staff to deliver exceptional customer service. The customer service supervisor...
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CUSTOMER SERVICE SUPERVISOR | Work Onsite
4 weeks ago
, Metro Manila, Philippines Satellite Office Full timeCUSTOMER SERVICE SUPERVISOR Work for our global clients and immerse in our rich and diverse company culture where you can thrive, grow and just be aweSOme! Apply now and discover the Satellite Office Candidate Experience – recognized as one of BEST among BPO companies worldwide. WHAT WILL BE YOUR MAIN RESPONSIBILITIES? Review each team member’s...
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Customer Service Manager
3 weeks ago
, Metro Manila, Philippines Orion Cepheid Full timeOverview We are looking to hire an exemplary Customer Support Supervisor to coach our service staff to deliver exceptional customer service. The supervisor will build a strong team and shape staff behaviors to accomplish desired results. Responsibilities Oversee and assess customer service staff activities, and provide regular performance-related feedback....
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Customer Success Supervisor
2 weeks ago
Manila, National Capital Region, Philippines RingCentral Full time ₱600,000 - ₱1,200,000 per yearCustomer Success Supervisor Say hello to opportunities at Acquire Asia Pacific Philippines Inc. (Acquire BPO) under the RingCentral account (RingCentral).It's not everyday that you consider starting a new career. We're Acquire BPO, and we're happy that someone as talented as you is considering this role. First, a little about our client: RingCentral is a $2...
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Investor Services Supervisor
2 weeks ago
Manila, Philippines HedgeServ Full timeHedgeServ Manila, National Capital Region, Philippines Investor Services Supervisors are required to execute the following tasks in the Investor Services Department. They shall be executed within the guidelines and procedures provided by HedgeServ and under the supervision and guidance of a Manager and Director. Investor Services Supervisors receive the...
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Service Quality Supervisor
2 weeks ago
Manila, National Capital Region, Philippines SupportNinja Full time ₱60,000 - ₱120,000 per yearWork Set Up:Remote/WAHType of Contract:Full TimeEquipment: Company ProvidedThe Supervisor, Quality is responsible for overseeing daily quality assurance operations to ensure adherence to client requirements, regulatory standards, and organizational policies. This role supervises a team of quality analysts, monitors performance metrics, conducts audits, and...
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Service Quality Supervisor
4 weeks ago
, Metro Manila, Philippines SupportNinja Full timeGet AI-powered advice on this job and more exclusive features. The Service Quality Supervisor is responsible for overseeing daily quality assurance operations to ensure adherence to client requirements, regulatory standards, and organizational policies. This role supervises a team of quality analysts, monitors performance metrics, conducts audits, and drives...
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Immediate Hiring
4 weeks ago
Manila, Philippines HR Network Inc. Full time-Responsible for world-class customer assistance by responding to product and service inquiries within service level. -Meets client expectations by gathering facts, identifying symptoms, evaluating and analyzing needs, and following quality guidelines. -Helps consumers via a knowledge base, laboratory, and other resources. -Consistently meet or exceed...
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Customer Success Supervisor
2 weeks ago
, Metro Manila, Philippines RingCentral Full timeCustomer Success Supervisor, UM Say hello to opportunities at Acquire Asia Pacific Philippines Inc. (Acquire BPO) under the RingCentral account (RingCentral). It’s not everyday that you consider starting a new career. We’re Acquire BPO, and we’re happy that someone as talented as you is considering this role. First, a little about our client:...