Customer Service Supervisor

4 weeks ago


Manila, Philippines Brethren International Resources Staffing Inc. Full time

Oversee daily operations of the customer service department to ensure effective processes and high-quality service. Train, mentor, and manage a team of customer service representatives to enhance their performance and career growth. Handle customer escalations and resolve complex issues to maintain high customer satisfaction. Develop and implement strategies to improve service efficiency and customer experience. Monitor and analyze key performance indicators (KPIs) to drive team success and meet organizational goals. Requirements Educational Qualifications: Bachelor’s degree in Business Administration or related field Experience Level: 3–5 years in customer service or supervisory role Skills and Competencies: Strong leadership and communication skills Skills and Competencies: Proficient in customer service software and CRM systems Qualities and Traits: Problem-solving mindset with a focus on customer satisfaction Responsibilities and Duties: Ability to work in a fast-paced environment while managing multiple priorities #J-18808-Ljbffr



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