Current jobs related to AVP, Collections Multi-Stage - Cebu City - Synchrony Financial

  • AVP, Collections Multi-Stage

    11 hours ago

    Cebu City, Philippines Comercial Navero y Elvira Pol. Ind. Postuero - Nave 7-8 Full time

    Overview Join to apply for the AVP, Collections Multi-Stage role at Comercial Navero y Elvira Pol. Ind. Postuero - Nave 7-8 . The Assistant Vice President for Collections leads and manages a midsize inbound/outbound or manual outbound collections call center unit servicing one or more portfolios, including direct leadership of frontline portfolio control...

  • Collections Associate

    3 weeks ago

    Quezon City, Philippines Australia and New Zealand Banking Group Limited Full time

    Select how often (in days) to receive an alert: Collections Associate (Early Stage) Department: NZ Personal Banking Customer Service Operations Location: Quezon City About Us At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers. About the...

  • Collections Associate

    3 weeks ago

    Quezon City, Philippines Australia and New Zealand Banking Group Limited Full time

    Collections Associate (Early Stage) Department: NZ Personal Banking Customer Service Operations Location: Quezon City About Us At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers. About the Role As a Collections Associate (Early Stage)...

  • Collections Associate

    3 weeks ago

    Quezon City, Philippines ANZ Full time

    ANZ Quezon City, National Capital Region, Philippines Overview Join to apply for the Collections Associate (Early Stage) role at ANZ . Role location: MDC 100 Building, Eastwood City, Libis, Quezon City, PH. Role type: Permanent, Full-time. Shift schedule: Dayshift. ANZ provides banking and financial services across more than 30 markets. Our team in Manila...

  • Collections Manager

    3 days ago

    Mandaluyong City, National Capital Region, Philippines AMG Collections Services Inc. Full time ₱1,200,000 - ₱3,600,000 per year

    About UsWe are a leading credit & debt management company, servicing fintech, banking, and finance clients with portfolios under management. We are seeking an experienced Collections Manager to lead our local collections team, drive performance, and maintain strong relationships with our partners and clients.Key ResponsibilitiesLead and manage collections...

  • Collections Performance and Strategy Manager

    1 day ago

    Mandaluyong City, National Capital Region, Philippines AMG Collections Services Inc. Full time ₱1,500,000 - ₱3,000,000 per year

    About the RoleThis mid-level management role focuses on enhancing operational processes, driving performance improvements, and leveraging advanced technologies like AI/ML and data analytics. The ideal candidate will bring expertise in collections strategy, operations, compliance, and performance management while fostering a culture of high performance and...

  • AVP Controllership

    1 week ago

    Muntinlupa City, Philippines Cobden & Carter International Full time

    Job Description Summary: We are hiring on behalf of a leading financial services company. Our client is seeking an AVP, Controllership Regulatory Reporting to support the Regulatory Reporting team in preparing various Federal Reserve and OCC reports in accordance with US GAAP and regulatory guidelines. These reports include, but are not limited to, schedules...

  • Credit and Collection Assistant

    1 week ago

    Quezon City, National Capital Region, Philippines Multi-line Structures Corp. Full time ₱288,000 per year

    Bachelor's degree in Finance, Business Administration, or a related fieldAt least 2 years of experience in payment collectionKnowledgeable in accounts receivable and general accountingAbove-average communication and negotiation skillsProficient in computer applicationsAble to work both independently and as part of a teamHome base: Multi-Line Head Office,...

  • Collections Representative

    2 weeks ago

    Cebu City, Central Visayas, Philippines AspiraGlobal Full time ₱900,000 - ₱1,200,000 per year

    Overview:We are seeking a highly motivated and detail-oriented Collections Representative to join our team. This role is responsible for contacting customers with overdue accounts, resolving outstanding balances, and maintaining positive client relationships while ensuring timely payments.Responsibilities:Contact clients via phone, email, or messaging...

  • Section Head

    4 days ago

    Cebu City, Philippines RCBC Full time

    Job Summary Responsible for the supervision and management of the Remedial Account Officers, Specialists and motorized Collectors of PLC Visayas (Cebu, Bacolod and Iloilo) tasked to provide timely resolution of assigned and endorsed past due Auto and Housing Loans through the approved field collection activities and strategies with the goal of achieving the...

AVP, Collections Multi-Stage

4 weeks ago

Cebu City, Philippines Synchrony Financial Full time

Job Description:

Role Summary/Purpose

 In this role, the Assistant Vice President for Collections is responsible for leading and managing a midsize inbound/outbound or manual outbound collections call center unit servicing one or more portfolios, including direct leadership of frontline portfolio control managers. Supervisory responsibilities and leadership of people are part of all work activities. Nature of impact through shared responsibility for volume, quality, and timeliness of end results. Area of impact is primarily on closely related work teams.

Essential Responsibilities

  • Lead and manage call center unit of approximately 100-150 associates and 8+ exempts  on inbound/outbound collections  and manual outbound collections for Retail Card, Payment Solutions & CareCredit platforms
  • Direct leadership of frontline Portfolio Control Team Managers.
  • Identify opportunities to leverage existing collections infrastructure, competencies and skill sets to maximize collections effectiveness while optimizing expenses and core collections performance.
  • Partner with appropriate resources in collections operations, outsourcing, strategy risk and other key stakeholders to ensure timely implementation of strategies and alignment with portfolio goals.
  • Analyze performance, including trends, results, collector metrics, strategies, performance problems and develop/implement action plans.
  • Provide regular progress and performance updates as necessary to VP Collections and Collections leadership team.
  • Develop Portfolio Control Team Managers and frontline associates on an individual and team basis.
  • Uses judgment based on the analysis of information.

Qualifications/Requirements

  • Bachelor’s degree with a minimum of 2 years’ experience in financial services collections, operations, or customer service; or, in lieu of a degree, a minimum of 6 years’ relevant experience.
  • Minimum of 3 years of leadership experience in a call center environment, including direct management of people managers, with demonstrated strengths in data analysis and team development.
  • Full professional fluency in English.

For Internal Applicants:

  • Must be in current role for at least 24 months
  • Not on any corrective action (Formal/Final Formal)

Desired Characteristics

  • Experience in a financial services collections function.
  • Ability to drive initiatives that will improve performance.
  • Excellent analytical and problem solving skills.
  • Demonstrated superior project management skills.
  • Strong/demonstrated relationship building skills.
  • Excellent influencing, interpersonal and communication skills.
  • Ability to interact with an influence all levels of senior leadership.
  • Willingness to be flexible and open to change Global mindset.
  • Strong PC proficiency (Microsoft Suite including: Word, Excel, PowerPoint, and Outlook) or comparable software application.

Job Level: 11

Job Family Group:

Collections