Service Engineer Bound to Saudi Arabia

2 weeks ago

Manila, Philippines Nimer6 Manpower Services Corporation Full time

Technical Support & Troubleshooting

  • Diagnose and troubleshoot issues related to mechanical, electrical, and hydraulic systems in heavy machinery.
  • Provide on-site and remote technical support to customers and field technicians.
  • Utilize diagnostic tools and software to identify equipment malfunctions and determine appropriate repair methods.
Maintenance & Repair
  • Perform scheduled maintenance, inspections, and repairs on heavy machinery to ensure optimal performance.
  • Oversee the installation, testing, and commissioning of new equipment.
  • Ensure all repairs and maintenance work comply with manufacturer standards and safety regulations.
Customer Service
  • Respond promptly to customer inquiries and service requests.
  • Provide technical advice and recommendations to customers on the operation and maintenance of equipment.
  • Conduct customer visits to assess machinery performance and address any service-related issues.
Training & Development
  • Provide technical training and support to internal staff, including service technicians and sales teams.
  • Develop and deliver training programs for customers on the proper use and maintenance of heavy equipment.
Documentation & Reporting
  • Maintain detailed records of service and maintenance activities, including work orders, service reports, and inventory usage.
  • Prepare and submit regular reports on service operations, equipment performance, and customer feedback.
  • Collaborate with the Service Manager to improve service processes and enhance customer satisfaction.
Health, Safety & Environmental Compliance
  • Adhere to company safety policies and procedures, ensuring a safe working environment for all employees.
  • Conduct risk assessments and implement corrective actions to mitigate potential hazards.
  • Ensure compliance with environmental regulations and industry standards during service activities.
Continuous Improvement
  • Identify opportunities for improving service efficiency and reducing downtime for customers.
  • Stay updated on the latest industry trends, technologies, and best practices in heavy machinery maintenance and repair.
  • Participate in continuous improvement initiatives and contribute to the development of service strategies.
  • Work closely with internal departments, including Marketing, Operations, Parts, Service, HR, Finance, Warehouse, and Logistics, to ensure seamless coordination.
  • Undertake additional job roll-related tasks as necessary to support the companys mission and operations.
  • Carry out additional tasks as requested by management
  • Minimum of 3-5 years of experience in servicing and maintaining heavy machinery, preferably in the construction or industrial equipment sectors.
  • Hands-on experience with diagnostics, troubleshooting, and repair of hydraulic, mechanical, and electrical systems.
  • Bachelor’s degree in Mechanical Engineering, Electrical Engineering, or a related field.
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