Cloud Support Engineer

3 weeks ago

Taguig, Philippines Tata Consultancy Services Full time

Get AI-powered advice on this job and more exclusive features. Direct message the job poster from Tata Consultancy Services Configure and optimize cloud resources such as virtual machines, databases, and networking components. Deploy and support cloud-based projects, ensuring robust performance. Manage day-to-day operations to meet functionality and availability standard Use advanced troubleshooting techniques to resolve customer cases and provide tailored solutions. Diagnose and resolve problems with cloud-hosted applications or infrastructure, including networking, performance, and security incidents. Monitor cloud resources (compute, storage, network) for performance, availability, and security. Implement Infrastructure as Code (IaC) principles using tools like Terraform or CloudFormation. Design, implement, and maintain monitoring solutions and dashboards for real-time visibility. Set up alerts and conduct analysis on logs/metrics to identify trends and improvements. Generate regular reports on system health and performance. Implement access controls, data encryption, and identity management. Ensure compliance with industry standards and regulatory requirements. Maintain thorough documentation of configurations and processes. Create knowledge bases, conduct internal training, and support user adoption. Work closely with development, DevOps, and engineering teams to integrate monitoring and resolve complex problems. Effectively communicate technical concepts with clarity to stakeholders and customers. Drive process improvement initiatives and participate in strategic projects. Good-to-Have Certification in cloud platforms (AWS practitioner, Azure admin) Seniority level Mid-Senior level Employment type Full-time Job function Information Technology Industries IT Services and IT Consulting Referrals increase your chances of interviewing at Tata Consultancy Services by 2x Sign in to set job alerts for “Cloud Support Engineer” roles. We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr

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