Transitions Director

1 week ago

Taguig, Philippines Sutherland Full time

The Transition Director / Project Manager manages large and/or complex client-facing projects from project initiation, planning, execution, monitoring and control and close-down processes. They will supervise a team of GEO-centric resources and own responsibility for reviewing and delegating work, mentoring, coaching, and training that group of employees. They will oversee and direct regional project management staff and activities required for the successful First Time Right implementation of projects supporting Client and Enterprise business in our Delivery Centers around the globe through to steady state operations.

This is a senior-level position that requires excellent customer service and written and oral communication skills as a successful candidate will be working closely with customers to deliver their projects on time and on budget. They must possess the ability to lead combined teams with senior client, 3rd party vendors, and Sutherland personnel. The ability to report and present to executive management is a must. The individual selected for this role needs to be self-driven, have a passion for understanding how to solve problems, and be willing to embrace challenges head on.

  • Contributes to strategy and innovation for products, processes, standards, and methodologies, including solutions for complex, emerging customer/market needs.

  • Problems are of the highest complexity and typically require conceptual thinking across multiple functions to solve.

  • Represents organization as key technical contact a program to customer stakeholder’s.

  • Requires ability to communicate with high profile customers.

  • Provides advice to management within area of expertise.

  • Mentors, coaches, and trains lower-level employees

  • Typically, responsible for managing large, complex initiatives of strategic importance, involving large cross-functional teams.

  • May have direct reports, but generally fewer than two

Qualifications:

  • Bachelor's degree in computer science, business, or a related field

  • Work experience to include exposure to IT, telecommunications, and application development.

  • 10-12 years of project management experience

  • Expert familiarity with project management software tools, methodologies, and best practices.

  • Proven ability to solve problems creatively.

  • Strong analytical, client-facing communication and presentation skills; ability to assess and anticipate client needs and instill confidence.

  • Have a positive attitude, and the ability to work and communicate with all levels of management, internal and external vendors/partners, functional leaders, team members, etc.

  • Strong interpersonal skills and extremely resourceful

  • Ability to work independently and with minimal direction.

  • Ability to multi-task and deal with ambiguity

  • Strong analytical, computer, communication, and customer service skills

  • Ability to execute a variety of projects across multiple geographies and business cultures.

  • Previous BPO industry experience (required)

  • Prince2 or Project Management Professional (PMP)

  • Commitment to achieve certification w/in 1 year of hire.

  • Capable of traveling up to 20%, both international and domestic

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