
Medical Billing Specialist
3 weeks ago
Overview
ISTA Solutions , an outsourcing/offshoring company, is in search of an experienced Medical Billing Specialist to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. We focus on long-term success and life-long learning, and we are looking for a team player who is ready to contribute to our mission.
Responsibilities- Perform eligibility and benefits verification for treatments, hospitalizations, and procedures.
- Review patient bills for accuracy and completeness and obtain any missing information.
- Follow up on unpaid claims within the standard billing cycle timeframe.
- Call insurance companies regarding any discrepancy in payments if necessary.
- Identify and bill secondary or tertiary insurances.
- Provide customer support through different communication channels (phone, email, chat).
- Resolve issues and address customer inquiries to ensure satisfaction with products or services.
- Collaborate with colleagues and different departments to resolve complex issues.
- Maintain accurate records of customer interactions, transactions, and feedback.
- 6 months to 1 year BPO experience in a US Healthcare account.
- Good working knowledge of medical claims, benefits, eligibilities, and appeals.
- Familiar with US Healthcare Insurance (Medicare, Medicaid).
- Excellent verbal and written English skills.
- Ability to display empathy and patience in addressing customer concerns.
- Strong problem-solving skills.
- Adaptability to a changing work environment; ability to remain calm under pressure.
- Proficiency in using computer systems and relevant software.
- Willing to work onsite in Makati or Mandaluyong.
- Amenable to night shift.
- Competitive salary and benefits.
- Health insurance with free dependents*
- 10% night differential
- Attendance bonus
- Paid time off
- Convertible to cash leave credits
- Performance appraisal
- Work-life balance
- Opportunity to grow your career path with us; continue learning new skills
- Seniority level: Entry level
- Employment type: Full-time
- Job function: Other
- Industries: IT Services and IT Consulting
- Location: Makati or Mandaluyong, Philippines
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