Assoc Tech Svc Desk

1 week ago

Manila, Philippines Santaisabel Full time

Job Description Location: Manila, Philippines. Citizenship: Only Filipino citizens are eligible to apply. Minimum Requirements Candidate must possess at least a Bachelor's/College Degree, Doctorate Degree, High School Diploma, Post Graduate Diploma / Master's Degree, Professional License (Passed Board/Bar/Professional License Exam), Senior High School Diploma, Some College (But did not graduate), TESDA / Technical / Vocational Certificate on any course. Fresh Grad / Entry Level specializing in Customer Service (Technical) or equivalent. Required language(s): English, Filipino. Responsibilities Responsible for providing the first-line of post-sales telephone and various other media technical support of hardware, systems, sub-systems and/or applications for customers and/or employees. Answers basic questions about installation, operation, configuration, customization, and usage of assigned products. Applies basic diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures. Escalates complex problems to the Remote Support Engineering staff or Field Engineering. Typically provides technical support for internal and external customers. Monitor installed systems, identify problems, and take corrective action. Identify, manage, escalation, and resolve technical issues. Install and configure software, print drivers, utilities, etc. to be utilized on workstations and computer networks. Troubleshoot all information technology issues, including software, hardware, and networking. Key Responsibilities 1st Level telephone and other media contact support Respond to and resolve customer requests, in relation to software, hardware and network operations difficulties by providing fast, efficient and friendly customer service Act as a single point of contact on incidents and problems logged Understand various media sources that interface with the Service Desk Support multiple clients through customer service professionalism and insight Qualifications High School diploma (associate’s degree, professional certification(s), or license preferred). Education, training, and/or relevant experience equivalent to the completion of a relevant certificate course and/or relevant experience in Information Technology service delivery. Key Skills Knowledge of MS Office, MS Exchange, and MS Windows networks. Languages: English and local languages of the countries it supports. Additional Info Location: Manila, National Capital Region (NCR). #J-18808-Ljbffr

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