Workforce Planning

Overview

Full-Time

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.

We are seeking a Workforce Planning candidate who will be responsible for forecasting future workforce needs, identifying potential gaps or surpluses in talent, and developing strategies to address them. The candidate will be an effective communicator with strong interpersonal and analytical skills, proficiency in workforce management tools, and the ability to collaborate effectively across departments.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

Key Responsibilities

• Analyze historical workforce data, including turnover rates, productivity metrics, and performance evaluations, to identify trends and patterns.
• Assess current workforce capabilities, skills inventory, and demographic data to inform future workforce planning initiatives.
• Collaborate with departmental managers and stakeholders to forecast future staffing needs based on business objectives, growth projections, and industry trends.
• Utilize forecasting models, workforce management software, and data analytics tools to predict workforce demand accurately.
• Partner with HR and recruitment teams to develop recruitment plans, sourcing strategies, and talent pipelines to attract and retain top talent.
• Evaluate recruitment processes and make recommendations for improvements to enhance candidate experience and reduce time-to-fill metrics.
• Monitor key performance indicators (KPIs) related to workforce planning, including turnover rates, time-to-fill, and employee engagement metrics.
• Prepare regular reports and dashboards to track workforce trends, metrics, and performance against targets.
• Anticipate changes in business requirements, market conditions, and regulatory environments that may impact workforce planning initiatives.
• Lead change management efforts to facilitate organizational agility and resilience in response to evolving workforce dynamics.
• Evaluate the effectiveness of workforce planning processes, methodologies, and tools and recommend enhancements.
• Stay informed about industry best practices and emerging trends in workforce management and planning to drive continuous improvement.

Candidate Qualifications

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

All positive, and driven applicants are encouraged to apply. The ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

• Bachelor’s degree in Operations Management or equivalent combination of training and experience
• 2+ years of experience in workforce planning or strategic HR planning, preferably in a large organization or complex environment
• Strong analytical skills and proficiency in data analysis, statistical modeling, and forecasting techniques
• Experience with workforce management software platforms
• Excellent communication and interpersonal skills, with the ability to present complex information clearly and concisely to diverse audiences
• Strategic thinking and problem-solving abilities with a focus on driving results
• Proficiency in workforce management software, HRIS systems, and data visualization tools

Conditions of Employment All MCI Locations

• Must be authorized to work in the country where the job is based

Subject to the program and location of the position

• Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
• Must be willing to submit to drug screening. Job offers are contingent on drug screening results.

Compensation and Benefits

WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?

At MCI, your hard work deserves recognition and rewards. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.

What You Can Expect From MCI

We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy:

• HMO Coverage plus a dependent plan
• Rank & File: ₱100,000 coverage; Supervisors/Managers: ₱120,000 coverage
• Dental Coverage with in-house dental assistance worth ₱5,000
• Free meals during training
• Career growth and learning
• Allowances for rice, clothing, laundry and meals
• Performance and loyalty bonuses
• Disinfection and fogging of workplace
• Opportunities for growth and promotion
• Employee shuttle services
• Company retreats and off-site events
• Social engagement and networking opportunities
• Plus additional in-office rewards, raffles, recognition gifts, and treats

Compensation & Benefits That Fit Your Life

MCI tailors offerings to fit the needs of our diverse team across subsidiaries and locations. Benefits may vary by geography, but the core commitment remains: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued.

If you’re ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today

Physical Requirements

This job operates in a professional office environment. The role is largely sedentary and may require sitting or standing for long periods while using a computer and headset. The employee may occasionally move about the office and lift up to forty (40) pounds.

Reasonable Accommodation

Consistent with the ADA, MCI provides reasonable accommodations to qualified applicants or employees with disabilities unless such accommodations would cause undue hardship. If accommodations are needed, please contact Human Resources.

Diversity and Equality

At MCI and its affiliates, we embrace diversity and believe it benefits our employees, customers, and community. All aspects of employment are based on merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling MCI’s commitment to a diverse and equal-opportunity work environment. MCI does not discriminate on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, disability, political affiliation, protected veteran status, race, religion, sex, sexual orientation, or any other characteristic protected by law. MCI will consider qualified applicants with criminal histories in accordance with local and federal requirements. MCI will not tolerate discrimination or harassment and provides accommodations for protected disabilities as required by law.

About MCI (Parent Company)

MCI helps customers tackle CX and DX challenges by delivering industry-leading solutions that drive experiences and performance. MCI offers BPO, staff augmentation, contact center services, IT services, and related solutions through its subsidiaries and brands. Details about growth and locations are provided in the original description and should be treated as background information about the company.

Disclaimer

The purpose of this job description is to provide a general overview of the role. It is not an all-inclusive list of duties, responsibilities, skills, and qualifications. The employer may revise the description at any time. This description is not an employment contract, and employment remains at-will.

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