Network Operations Center Analyst

7 days ago

Quezon City, Philippines R1 RCM Full time

Job Responsibilities Create and resolve trouble tickets following standard run books. Follow all ticket handling process and procedures. Use tools to monitor network infrastructure and proactively respond to network abnormalities. Manage a queue of trouble tickets working to resolve issues within standard SLA’s. Identify possible major incidents and issues and proactively escalate to NOC Manager and Director. Note all incidents with clear work log notes and communicate Root Cause Analysis when resolved. Escalate and engage Tier 2 level resources when necessary. Join Major Incident Bridge, when necessary, communicate application and device performance as needed. Complete daily checks and provide reports to leadership so they are aware of ongoing issues and network abnormalities. Complete change requests to suppress or reactivate alerting during maintenance windows. Job Skills & Qualifications Associates Degree in a technical discipline or 2+ years experience in an IT help desk, Deskside support, IT Administration, Network Administration role. Familiarity with OSI based network troubleshooting and best practices. Ability to multi-task, prioritize, and manage time effectively. Good interpersonal skills and professional demeanor. Excellent verbal and written communication skills. Experience in using ServiceNow or similar industry standard ticketing platform. Experience in using PRTG, Nagios, LogicMonitor or Solarwinds Monitoring platforms or similar industry standard monitoring platforms. Experience with APM based monitoring such as Application Dynamics or Dynatrace. Familiarity with connections to and from AWS/Azure. Familiarity with virtual desktop and similar functionality. R1 RCM Inc. is dedicated to equal employment opportunity. The Company’s employment practices, including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any protected characteristic. The Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories. This role is in a healthcare setting; opportunities to learn and grow through rewarding interactions, collaboration and innovation are available. The Company offers a competitive benefits package including: medical plan, life insurance, paid time off, sick leave conversion, night differential, employee referral program, and statutory benefits. This description is subject to change and does not constitute a contract. #J-18808-Ljbffr

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