Call Center Agent

Overview

Multiple call center and customer support roles across Metro Manila, Cebu, Alabang, and other sites. Opportunities include mass hiring for Call Center Agents, Help Desk, and Customer Support with various onboarding locations and shifts. Roles involve inbound/outbound calls, CRM data entry, and customer service across multiple domains.

1. Call Center Agent (Alabang site) – Up to 27k

   Location: Alabang, Philippines. Posted recently. Full-time role with graveyard shift options. Prior experience not required; Bachelor’s degree in any field accepted. Will be assigned at BGC, Taguig (for some postings). Benefits include life insurance.

2. Customer Support – Sapient (Metro Manila sites)

   We are mass hiring for Call Center Agents. Responsibilities include resolving customer inquiries, updating records in the CRM, staying updated on policies, and contributing to a positive team environment. Qualifications: good English, computer literate, strong problem-solving, and ability to thrive in a fast-paced environment. Benefits: monthly commissions, HMO with 2 dependents, paid leaves, OT & holiday pay, 13th-month pay, signing incentives, and more. Apply promptly for a quick response.

3. Customer Support – CP360 / ContactPoint360 (Cebu and Manila)

   Role involves handling inbound/outbound calls, CRM data entry, sales prequalification, after-sales support, and escalations. Qualifications: strong English, customer service/sales experience preferred, CRM experience helpful, HVAC knowledge is an advantage but not required. Benefits include career growth, internal promotion history, and a culture focused on employee development. Responsibilities also include leading onboarding for new ERP-related roles in other postings.

4. Customer Support – VRJ Electronics (Maria Aurora, Aurora)

   Role outline: lead a team of customer support agents, manage multiple channels (phone, email, chat, social), monitor satisfaction metrics, collaborate with cross-functional teams, and develop policies and training. Requirements: 5+ years in customer service or call center management; excellent communication; data analysis; CRM proficiency; strong problem-solving. Benefits include health package, leave, career development, discounts on electronics, and more.

5. Customer Support – UK/ERP Specialist (Various)

   Roles involve calling car dealers and owners for a car auction platform, setting appointments, and handling B2C transactions. Requirements include bilingual capabilities (Japanese JLPT N2 or English-only), ERP support experience preferred, and at least 1 year of BPO experience. Benefits include paid training and typical employee perks.

• Handle inbound/outbound customer calls, chats, emails, and other communication channels as applicable.
• Update and maintain accurate customer records in the CRM system.
• Follow scripts and processes, escalate issues when necessary, and provide accurate information.
• Collaborate with teams to resolve complex issues, support after-sales inquiries, and contribute to a positive team environment.

• Excellent English communication skills (spoken and written).
• Strong interpersonal, listening, and problem-solving abilities.
• Computer literate with CRM/data-entry experience.
• Ability to work in fast-paced environments; prior experience preferred for some roles.
• HVAC knowledge is advantageous for specific roles but not mandatory.

• Monthly commissions and incentives
• Health insurance (HMO) with dependents coverage from Day 1
• Paid leaves, OT & holiday pay; 13th-month pay
• Career growth, signing bonuses, development programs
• Other employee perks (coffee, biscuits, company events, training)

This listing consolidates several postings across different sites. If you are interested, apply to the role and location that matches your qualifications and preferences. Some postings note “Posted today” or “Posted 1 day ago.”