Relationship Manager-Loan Against Property

2 weeks ago

Quezon City, Philippines DBS Bank Full time

Job Title: Relationship Manager – Loan Against Property (LAP) Department: CBG Reports To: Team Leader Prime LAP Job Summary The Relationship Manager – Loan Against Property (LAP) is a key member of our team, responsible for acquiring new clients, building strong relationships, and managing the entire loan application process from origination to closure. This role requires an understanding of the mortgage market, excellent sales and communication skills, and a commitment to providing exceptional customer service while adhering to all regulatory guidelines. Key Responsibilities Client Acquisition and Relationship Management Proactively identify and target potential clients through various channels (e.g., networking, referrals, marketing campaigns, branches). Generate leads and convert them into customers by effectively presenting our LAP products and services. Build and maintain strong, long-term relationships with clients, understanding their individual financial needs and providing sound financial advice. Actively manage existing client portfolios, ensuring high levels of customer satisfaction and retention. Loan Application Process Guide clients through the entire loan application process, assisting with documentation, eligibility checks, and addressing any queries. Collaborate effectively with internal departments (e.g., underwriting, legal, operations) to ensure smooth and efficient loan processing. Monitor loan applications to ensure timely completion and adherence to deadlines. Sales and Marketing Consistently achieve individual sales targets. Identify opportunities for cross-selling other relevant financial products and services. Cultivate and maintain strong relationships with external partners including real estate agents, referral partners, and branch staff. Contribute to marketing initiatives to enhance brand visibility and generate new leads. Compliance and Risk Management Maintain meticulous records and ensure complete compliance with all relevant regulatory and organizational guidelines, policies, and procedures. Identify and mitigate potential risks associated with loan applications and client relationships. Customer Service Provide prompt and professional customer service, addressing client queries and resolving issues effectively and efficiently. Maintain high levels of client satisfaction and build trust through excellent communication and responsiveness. Qualifications and Skills Bachelor's degree or equivalent. A postgraduate degree is a plus. 3-5 years of proven experience in sourcing mortgage loans (LAP and Home Loans). Comprehensive understanding of the legal and technical aspects of mortgage lending. Demonstrated success in achieving sales targets and building strong client relationships. Excellent interpersonal, communication (written and verbal), and presentation skills. Ability to effectively build and manage a network of channel partners. Strong organizational and time management skills with the ability to handle multiple tasks simultaneously. Proficiency in relevant software applications (e.g., CRM, Microsoft Office Suite). #J-18808-Ljbffr

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