Operations Leadership Roles – Banking

3 weeks ago

Quezon City, Philippines WNS Full time

Location: WNS Quezon City, National Capital Region, Philippines Company overview: WNS (Holdings) Limited is a global Business Process Management (BPM) leader serving 400+ global clients with a focus on Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities. The role is within WNS’s operations in the Philippines. Job Description Position: Coordinator, Customer Experience Operations (CXO) – APAC (Operations Specialist type responsibilities observed in related postings) Responsibilities Must have good problem solving, decision making & analytical skills. Manages team performance. Provide effective coaching and constructive feedback to subordinates. Performs administrative tasks for Operational support. Lead teams into achieving metric goals, complete monthly deliverables and tasks. Qualifications Completed at least 2 years in college Must have at least 2 years of relevant experience Preferably with experience handling Banking and Financial accounts Benefits & Perks Structured career path Growing and expanding team – more internal career progression opportunities Safe work environment Free HMO coverage from day 1, including your domestic partner Skills training opportunities Paid leaves Annual appraisal Additional details Seniority level: Mid-Senior level Employment type: Full-time Job function: Customer Service Industries: Outsourcing/Offshoring Note: This description consolidates the core responsibilities and qualifications from the provided posting and removes unrelated boilerplate and repetitive sections while preserving legally required notices. #J-18808-Ljbffr

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