Quality Excellence Team Lead

Quality Excellence Team Lead

Posted today

Job Description

Overview:

Quality Assistant Manager oversees the QAs process to ensure we meet the company standards and client/customer expectations. Responsible in monitoring and improving quality procedures, leading a team, and collaborating with different stake holders and client.

The role involves collaborating closely with QAs and the management to resolve quality issues, CSAT/NPS/FCR Analysis, coach QAs and implement corrective and preventive actions. Will also participates in audits when necessary, document quality metrics, and supports the development of quality improvement initiatives to enhance overall quality and operational efficiency.

Responsibilities:

• Demonstrate strong leadership skills by guiding, motivating, and developing quality team
• Monitor and inspect audit processes to ensure compliance with quality standards and specifications
• Analyze quality data and metrics to identify trends and areas of improvements
• Conduct coaching sessions for the quality team
• Collaborate with different stakeholders and clients
• Perform internal audits (Q4Q) to check the accuracy of the team
• People-oriented approach, fostering team work and open communication
• Strong attention to details and analytical skills
• Basic knowledge in Microsoft excel

Qualifications:

• 2 yrs in college completed; no back subjects
• Should have experience in Quality for a minimum of 2 years
• Should have leadership experience for a minimum of 1 year
• Insurance background preferred, but not highly-required

Operational Excellence

Posted 1 day ago

Job Description

For the better. Together.

• We are seeking a motivated and results-oriented Operation Excellence & Project Manager to join our fast-growing Shared Service Center team. In this role, you will lead strategic initiatives that enhance productivity, streamline operations, and support the smooth migration of new services into our center.

About The Position

We are seeking a motivated and results-oriented Operation Excellence & Project Manager to join our fast-growing Shared Service Center team. In this role, you will lead strategic initiatives that enhance productivity, streamline operations, and support the smooth migration of new services into our center.

What You Will Do

• Lead and deliver end-to-end improvement projects that increase efficiency and service quality.
• Manage the successful onboarding and integration of new services into the shared service center.
• Identify and implement process optimization opportunities using data analysis, stakeholder input, and best practices.
• Design process flows, write SOPs, and create training materials that are clear and actionable for front-line teams.
• Collaborate with cross-functional teams to implement sustainable, long-term solutions.
• Track project progress, manage risks, and ensure timely, high-quality delivery.
• Promote a culture of continuous improvement by coaching teams and applying LEAN methodologies.

What You Will Bring

• Proven experience in project management and continuous improvement, ideally in logistics or shared services.
• Strong analytical and problem-solving skills.
• Excellent communication and stakeholder management abilities.
• Familiarity with Lean, Six Sigma, or similar methodologies (certification is a plus).
• Ability to translate customer requirements into efficient processes and actionable tasks.
• Proficiency in MS Excel and other Microsoft Power Tools.
• Ability to translate business needs into technical requirements for IT development.
• Experience in AI engineering and its practical application in daily operations.
• Demonstrated success in leading remote teams and communicating with senior management.
• Strong organizational skills with a focus on quality, detail, and timely execution.
• Resilience and energy to perform under pressure and meet tight deadlines.

Educational Background / Work Experience

• Bachelor's degree in International Logistics, Freight Forwarding, or a related field.
• Minimum 6 years of experience in an international environment.
• At least 3 years of experience leading international projects with 10+ stakeholders.
• LEAN Six Sigma certification and hands-on project experience is a plus.
• In-depth understanding of international air and sea freight forwarding and logistics processes is beneficial.

Language Skills

• Fluent in English (written and spoken)
• Additional languages are a plus.

Technical Skills

• Advanced Microsoft Excel and Office Suite skills.
• Experience with AI engineering tools and applications.
• Familiarity with Cargowise One is an advantage.
• Decision-making authority as delegated by the direct manager, in line with company policies

Operational Excellence and Project Manager

Posted 1 day ago

Job Description

About the Position

We are seeking a motivated and results-oriented Operation Excellence & Project Manager to join our fast-growing Shared Service Center team. In this role, you will lead strategic initiatives that enhance productivity, streamline operations, and support the smooth migration of new services into our center.

What You Will Do:

• Lead and deliver end-to-end improvement projects that increase efficiency and service quality.
• Manage the successful onboarding and integration of new services into the shared service center.
• Identify and implement process optimization opportunities using data analysis, stakeholder input, and best practices.
• Design process flows, write SOPs, and create training materials that are clear and actionable for front-line teams.
• Collaborate with cross-functional teams to implement sustainable, long-term solutions.
• Track project progress, manage risks, and ensure timely, high-quality delivery.
• Promote a culture of continuous improvement by coaching teams and applying LEAN methodologies.

What You Will Bring:

• Proven experience in project management and continuous improvement, ideally in logistics or shared services.
• Strong analytical and problem-solving skills.
• Excellent communication and stakeholder management abilities.
• Familiarity with Lean, Six Sigma, or similar methodologies (certification is a plus).
• Ability to translate customer requirements into efficient processes and actionable tasks.
• Proficiency in MS Excel and other Microsoft Power Tools.
• Ability to translate business needs into technical requirements for IT development.
• Experience in AI engineering and its practical application in daily operations.
• Demonstrated success in leading remote teams and communicating with senior management.
• Strong organizational skills with a focus on quality, detail, and timely execution.
• Resilience and energy to perform under pressure and meet tight deadlines.

Educational Background / Work Experience

• Bachelor's degree in International Logistics, Freight Forwarding, or a related field.
• Minimum 6 years of experience in an international environment.
• At least 3 years of experience leading international projects with 10+ stakeholders.
• LEAN Six Sigma certification and hands-on project experience is a plus.
• In-depth understanding of international air and sea freight forwarding and logistics processes is beneficial.

Language Skills

• Fluent in English (written and spoken)
• Additional languages are a plus.

Technical Skills

• Advanced Microsoft Excel and Office Suite skills.
• Experience with AI engineering tools and applications.
• Familiarity with Cargowise One is an advantage.
• Decision-making authority as delegated by the direct manager, in line with company policies.

Process Improvement Specialist

Posted today

Job Description

Process Improvement Specialist will contribute on the continuous process improvement of the Finance Shared Services (FSS) by analyzing and reviewing the current processes and proposing and developing solutions to improve the overall efficiency of the group.

• Responsible in facilitating data gathering, discussions and follow through with various FSS teams.
• Responsible for timely preparation of documentation, process flows, presentations and training guides per agreed framework and data gathered.
• Effectively coordinate with internal and external customers according to structured process.
• Participate in Systems and Process Improvements and Change Management Projects as required.
• Performs User Acceptance Testing as assigned.
• Contribute to continuous process improvement by matching the needs of the business/customers with the functions of existing systems and processes.
• Manages business intelligence and ensure effectivity of implemented processes.
• Comply with accounting standards, policies and procedures.

Qualifications:

• Accountancy graduate is preferred.
• Advantage if with certification in project management, data analytics or related expertise but not required.
• Highly knowledgeable in Microsoft Office and other software.
• Champion of process efficiency.
• Effective communication skills both written and oral.
• Highly motivated and result-oriented.

Quality Assurance Officer

Posted 1 day ago

Job Description

Job Responsibilities

• Ensures that the organization complies with the regulatory requirements in a complete and updated manner
• Develop and maintain food safety and quality management system in the commissary including the Standard Operating Procedures (SOP), Process Flow, Work Instructions and other necessary documentation.
• Develop product and process quality metric reports
• Lead commissary's internal quality and food safety related audits
• Responsible in the successful execution of the supplier's audit including scheduling, planning, documentation, and reporting
• Coordinate and supports on site audits conducted by external providers (if any)
• Provides necessary training support to the management for the newly hired or deployed staff

Job Qualifications

• Graduate of Bachelor's Degree in Food Technology, or other related science courses
• Minimum of 2 years industry experience preferred in Quality Assurance (or related field / industry)
• Experience in food safety systems, quality regulations, and standards (CGMP, other benchmarked scheme, HACCP), government regulatory requirements such as FDA standards, food manufacturing processes, technologies or other relevant area of responsibility
• Excellent report writing, interpersonal and communication and management skills
• Proficient in Microsoft Office (Excel, Word, PowerPoint)
• Strong sense of leadership, urgency and process discipline

Quality Assurance Analyst

Pasay, Camarines Sur ₱ - ₱ Y Outsourcellent Inc

Posted 1 day ago

Job Description

Pure ONSITE JOB

No work from home set-up or Hybrid

Should have an experience as Quality Analyst from previous Job in a BPO Setup

at least 2 yrs or more as Quality Analyst Role

Good Listening, Written and Verbal Communication Skills

Keen on details

Can start Asap

Job Types: Full-time, Permanent

• Company events
• Health insurance
• Paid training
• Promotion to permanent employee

Quality Assurance Specialist

Pasay, Camarines Sur ₱ - ₱ Y Access Healthcare

Posted 1 day ago

Job Description

Access Healthcare is looking for dedicated and detail-oriented Quality Analysts to join our Healthcare team.

Key Responsibilities:

• Conduct regular audits of inbound and outbound calls for healthcare accounts to evaluate compliance, quality, and customer satisfaction.
• Identify areas of improvement and provide actionable feedback to agents and supervisors to enhance performance.
• Ensure all communication aligns with client-specific quality guidelines and regulatory compliance standards.
• Collaborate with the training and operations teams to address gaps in processes and agent performance.
• Generate and present detailed quality reports to management, highlighting trends, key observations, and recommendations.

Qualifications:

• 1 to 3 years of experience in a Quality Analyst role within a BPO setting, specifically for healthcare accounts.
• Strong knowledge of healthcare industry standards, compliance requirements, and US healthcare laws.
• Proficiency in call auditing techniques and quality monitoring tools.
• Excellent analytical and problem-solving skills.
• Strong communication and interpersonal skills for effective feedback delivery.

Preferred Skills:

• Experience with quality management systems and reporting tools.
• Knowledge of HIPAA regulations and healthcare data confidentiality.

Quality Assurance Manager

Posted 1 day ago

Job Description

Responsible for ensuring the quality of the software being implemented and align QA objectives to meet requirements. They establish quality assurance processes, define testing methodologies, coordinate testing efforts, and ensure that the software meets specified quality standards.

Qualifications:

• Minimum of five (5) years of relevant experience in quality assurance or software testing
• Minimum of two (2) system implementation project completed related to financial services as QA Manager
• Minimum of one (1) certification related to Software Quality
• Experience with cloud technologies
• With experience in project implementation using Agile methodology

Job Type: Fixed term
Contract length: 12 months

Application Question(s):

• Are you amenable to work onsite whenever necessary?

CS Quality Assurance

Posted today

Job Description

Job Title: CS Quality Assurance

Job Type: Full-time

Location: Pasay City

Overview

The Quality Assurance Specialist is responsible for checking and ensuring that customer service reps are providing the best customer service as well as keeping the interest of the licensee in mind at all times.

Key Responsibilities

1. Perform daily Quality Assurance and Auditing (Reports included)
2. Monitor performance to ensure proper procedures and policies are followed according to the Quality Assurance guidelines.
3. Develop and perform Quality Assurance/Quality Control in one of the following areas
4. a. Setting the Quality system standards for emails and calls, and updating it according to the need of the business.
5. b. Pointing out common mistakes in agent\'s work and planning training in necessary fields in order to prevent re-occurrences of those mistakes.
6. c. Performing audits to quality system standards such as emails and calls to assess the compliance to such systems
7. d. Coaching, directing, training and providing accurate solutions for Customer Support Representatives. (Includes updating of knowledge base with procedures and any changes in work standards based on daily email monitoring results.)
8. 4. Provide reports to Team Leader.

Qualifications

• Minimum of two (2) years of college education.
• With at least two (2) years experience in customer service preferably gained from a call center or any business process outsourcing (BPO) company.

Language Skills

• Excellent communication (oral and written), interpersonal, organizational, and presentation skills.
• Ability to read, analyze and interpret general data reports, manuals, technical procedures, etc.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Mathematical Skills

• Ability to apply basic math concepts.

Reasoning Ability

• Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

Computer Skills

• Internet navigation and operations.
• Microsoft Office applications.
• Typing proficiency of at least 40-60 words per minute.
• Other programs required by the account / system.

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