Senior Service Delivery Consultant

WHAT MAKES US, US Join some of the most innovative thinkers in FinTech as we lead the evolution of financial technology. If you are an innovative, curious, collaborative person who embraces challenges and wants to grow, learn and pursue outcomes with our prestigious financial clients, say Hello to SimCorp At its foundation, SimCorp is guided by our values — caring, customer success-driven, collaborative, curious, and courageous. Our people-centered organization focuses on skills development, relationship building, and client success. We take pride in cultivating an environment where all team members can grow, feel heard, valued, and empowered. If you like what we’re saying, keep reading WHY THIS ROLE IS IMPORTANT TO US This role is essential to ensuring our clients operate smoothly and efficiently with the SimCorp Data Management Solution. As a key point of contact, you’ll help maintain and improve client installations, resolve complex issues, and support the delivery of high-quality services. Your technical expertise and committed engagement will substantially elevate client satisfaction, product reliability, and long-term value. By bridging business needs with technical solutions, you’ll play a vital role in enhancing client relationships and facilitating continuous improvement. WHAT YOU WILL BE RESPONSIBLE FOR In your daily work, you will collaborate with your team to: Be a point of contact for client installation of SimCorp Data Management Solution. Maintain client\'s installation and identify projects for improvements of client\'s installation. Investigate and resolve issues that require product domain knowledge according to defined SLA. Analyze problems and issues which occur in SimCorp Dimension at existing clients independently to provide convincing and timely solutions to our clients, receiving advice and guidance only on more complex issues. Resolve client service requests (ad-hoc reports, license renewals, file-copies...). Co-operate closely with SimCorp developers to combine business and technical know-how in analysing client issues and requirements to provide optimal solutions both from a business and technical perspective. Take part in validation and testing activities as needed. Ensure high quality of all deliverables provided to the client. Build and maintain Product knowledge base. Provide feedback to Product Division and Global Standards on product quality and client needs. Support implementing projects to improve existing client installations. Where possible identify where clients can use standard configurations versus bespoke solutions and move clients to standard configurations. Identify and drive development new Service Offerings with focus on bringing optimal value to our clients. Identify where clients can use new license modules & services. Become trusted adviser of our clients around the world. WHAT WE VALUE Most importantly, you can see yourself contributing and thriving in the position described above. How you gained the skills needed for doing that is less important. We expect you to be good at several of the following and be able to - and interested in - learning the rest. Experience with operating standard applications in the financial sector, diagnosing errors, resolving issues, and being an SME for application usage Education in Computer Science, Mathematics, Physics, Business Administration, or similar academic background PL/SQL scripting, XML/XSL, json/yaml, Powershell scripting or similar scripting language Fluency in English Advanced analytical skills Communication and presentation skills including listening skills Motivated nature and a natural drive for problem solving Preferred: Experience in working in a larger IT department or operational Team or Application support on L2 or L3 levels Knowledge of Cloud operations (AWS, Azure) is a plus Basic business understanding of Financial Data Management (reference data, portfolio pricing, corporate actions) BENEFITS Attractive salary, bonus scheme, and pension are essential for any work agreement. However, in SimCorp, we believe we can offer more. Therefore, in addition to the traditional benefit scheme, we provide a good work and life balance: flexible working hours and a hybrid workplace model. Simcorp follows a global hybrid policy, asking employees to work from the office two days each week while allowing remote work on other days. On top of that, we have IP sprints where you have 3 weeks per quarter you can spend on developing your skills as well as contributing to the company development. There is never just only one route - we practice a personalized approach to professional development to support the direction you want to take. NEXT STEP Please send us your application in English via our career site as soon as possible, we process incoming applications continually. Please note that only applications sent through our system will be processed. At SimCorp, we recognize that bias can unintentionally occur in the recruitment process. To uphold fairness and equal opportunities for all applicants, we kindly ask you to exclude personal data such as photo, age, or any non-professional information from your application. Thank you for aiding us in our endeavor to mitigate biases in our recruitment process. If you are interested in being a part of SimCorp but are not sure this role is suitable, submit your CV anyway. SimCorp is on an exciting growth journey, and our Talent Acquisition Team is ready to assist you discover the right role for you. The approximate time to consider your CV is three weeks. We are eager to continually improve our talent acquisition process and make everyone’s experience positive and valuable. Therefore, during the process we will ask you to provide your feedback, which is highly appreciated. WHO WE ARE For over 50 years, we have worked closely with investment and asset managers to become the world’s leading provider of integrated investment management solutions. We are 3,000+ colleagues with a broad range of nationalities, educations, professional experiences, ages, and backgrounds. SimCorp is an independent subsidiary of the Deutsche Börse Group. Following the recent merger with Axioma, we leverage the combined strength of our brands to provide an industry-leading, full, front-to-back offering for our clients. SimCorp is an equal opportunity employer and welcome applicants from all backgrounds, without regard to race, gender, age, disability, or any other protected status under applicable law. We are committed to building a culture where diverse perspectives and expertise are integrated into our everyday work. We believe in the continual growth and development of our employees, so that we can provide best-in-class solutions to our clients. #Li-Hybrid #J-18808-Ljbffr