Client Support Analyst, Parameta Solutions

Client Support Analyst, Parameta Solutions Join to apply for the Client Support Analyst, Parameta Solutions role at Parameta Solutions Client Support Analyst, Parameta Solutions 2 weeks ago Be among the first 25 applicants Join to apply for the Client Support Analyst, Parameta Solutions role at Parameta Solutions The TP ICAP Group is a world leading provider of market infrastructure.Our purpose is to provide clients with access to global financial and commodities markets, improving price discovery, liquidity, and distribution of data, through responsible and innovative solutions.Through our people and technology, we connect clients to superior liquidity and data solutions.The Group is home to a stable of premium brands. Collectively, TP ICAP is the largest interdealer broker in the world by revenue, the number one Energy and Commodities broker in the world, the world’s leading provider of OTC data, and an award winning all-to-all trading platform.Founded in London in 1866, the Group operates from more than 60 offices in 27 countries. We are 5,200 people strong. We work as one to achieve our vision of being the world’s most trusted, innovative, liquidity and data solutions specialist.About Parameta SolutionsParameta Solutions is the Data & Analytics division of TP ICAP Group. The business provides clients with unbiased OTC content and proprietary data, in-depth insights across price discovery, risk management, benchmark and indices, and pre and post-trade analytics. Its post-trade solutions offering helps market participants control their counterparty and regulatory risks through a growing range of tools that manage balance-sheet exposure, as well as compression and optimisation services. The Data & Analytics division includes the following brands: Tullett Prebon Information, PVM Data Services, ICAP Information and Burton-Taylor Consulting.Role OverviewThe Client Support Level 1 Analyst plays a vital role within the global Client Support team, serving as the first point of contact for Parameta Solutions clients. This role is essential in upholding our reputation for excellence by delivering outstanding service and support. The analyst will work closely with internal teams across Parameta Solutions and the broader TP ICAP Group.Role ResponsibilitiesClient SupportServe as the initial point of contact for client inquiries, focusing primarily on data and information related queries. Build and maintain strong client relationships through responsive and professional communication. Support the Level 2 Client Support team by triaging and escalating issues appropriately (across SYD, SNG, LDN and NYC). Manage and respond to client emails with a sense of urgency, ensuring queries are resolved efficiently and effectively. Adhere to vendor Service Level Agreements (SLAs) and ensure timely responses within defined metrics. Ticket ManagementCreate and validate tickets, distinguishing between internal and external queries. Categorise tickets and emails to support effective tracking and resolution. Monitor ticket queues regularly to ensure timely updates and closures. Maintain accurate and up-to-date ticket records throughout the resolution process. Management of Distribution Lists, Notifications and DocumentationMaintain and update client contact and distribution lists. Manage and coordinate client data notifications, ensuring accuracy and timeliness in communication. Update, manage, and create documentation on Confluence, ensuring accessibility and relevance. Internal Collaboration and SupportDevelop strong internal relationships across functions, collaborating closely with Sales, Client Success, Product and Technical teams to provide seamless client support. Experience / CompetencesEssentialFluency in English is essential (verbal and written) Ability to deal with ambiguity and high levels of change Excellent communication and interpersonal skills with a client centric approach An aptitude for financial markets, market data and analytics Strong attention to detail and organisational skills Ability to work calmly under pressure A desire to make a difference, a positive can-do attitude, a curiosity about how you can keep improving your performance Proactive, energetic person that is also a good team player Good level of competence in excel DesiredProficiency in Bloomberg and Refinitiv platforms and their support requirements. Previous work in the financial markets Handles situations and problems with innovation and creativity. Projects personal credibility. Band & LevelProfessional / 4 #PARAMETANot The Perfect Fit?Concerned that you may not meet the criteria precisely? At TP ICAP, we wholeheartedly believe in fostering inclusivity and cultivating a work environment where everyone can flourish, regardless of your personal or professional background. If you are enthusiastic about this role but find that your experience doesn't align perfectly with every aspect of the job description, we strongly encourage you to apply. You may be the ideal candidate for this position or another opportunity within our organisation. Our dedicated Talent Acquisition team is here to assist you in recognising how your unique skills and abilities can be a valuable contribution. Don't hesitate to take the leap and explore the possibilities. Your potential is what truly matters to us.Company StatementWe know that the best innovation happens when diverse people with different perspectives and skills work together in an inclusive atmosphere. That's why we're building a culture where everyone plays a part in making people feel welcome, ready and willing to contribute. TP ICAP Accord - our Employee Network - is a central to this. As well as representing specific groups, TP ICAP Accord helps increase awareness, collaboration, shares best practice, and holds our firm to account for driving continuous cultural improvement.LocationPhilippines - A.T. Yuchengco Centre - Taguig CitySeniority level Seniority level Associate Employment type Employment type Full-time Job function Job function Other Referrals increase your chances of interviewing at Parameta Solutions by 2x Get notified about new Customer Support Analyst jobs in Manila, National Capital Region, Philippines . Makati, National Capital Region, Philippines 2 weeks ago Makati, National Capital Region, Philippines 1 week ago Manila, National Capital Region, Philippines 1 month ago Taguig, National Capital Region, Philippines 9 months ago Manila, National Capital Region, Philippines 4 hours ago Pasay, National Capital Region, Philippines 1 day ago Taguig, National Capital Region, Philippines 1 week ago Quezon City, National Capital Region, Philippines 6 days ago Manila, National Capital Region, Philippines 1 week ago Makati, National Capital Region, Philippines 10 hours ago Quezon City, National Capital Region, Philippines 5 days ago Customer Services Assistant (Receptionist) - Pasay Pasay, National Capital Region, Philippines 3 weeks ago Mandaluyong, National Capital Region, Philippines 3 weeks ago Operations Associate - Registration Customer Service Support Mandaluyong, National Capital Region, Philippines 3 weeks ago Makati, National Capital Region, Philippines 6 days ago Manila, National Capital Region, Philippines 1 week ago Muntinlupa City, National Capital Region, Philippines 2 months ago Taguig, National Capital Region, Philippines 1 week ago Manila, National Capital Region, Philippines 4 days ago Makati, National Capital Region, Philippines 4 days ago Manila, National Capital Region, Philippines 3 hours ago Customer Support Specialist - Software Support Pasig, National Capital Region, Philippines 1 day ago Mandaluyong, National Capital Region, Philippines 1 day ago Client Service Analyst, Payments Solution Center Manila, National Capital Region, Philippines 23 hours ago Manila, National Capital Region, Philippines 6 days ago Makati, National Capital Region, Philippines 1 week ago Manila, National Capital Region, Philippines 1 week ago Taguig, National Capital Region, Philippines 3 weeks ago Caloocan, National Capital Region, Philippines $6,000.00-$7,200.00 5 months ago Makati, National Capital Region, Philippines 5 days ago Taguig, National Capital Region, Philippines 2 days ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr