Incident & Problem Management Lead
3 months ago
· Lead & facilitate the major incident management (MIM) process. The MIM acts as a single point of contact for all parties involved in the incident, such as service owners, technical experts, vendors, customers, and senior management. The MIM also coordinates the incident response, communication, escalation, resolution, and post-incident review activities, ensuring that the incident is handled effectively and efficiently.
· Collaborate with cross-functional teams to identify improvement areas and implement solutions.
· Monitor and measure the performance of Incident Management & Problem Management, and provide insights on how these can be improved
· Provide training and guidance to the Technology & Transformation team members on ITSM processes and tools
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Incident & Problem Management Lead
3 months ago
Makati, Philippines Career Professionals, Inc. Full timeOversee the management and resolution of incidents and problems, ensuring minimal disruption to business operations. This role will play a crucial part in facilitating Root Cause Analysis (RCA) discussions, tracking problem actions, and driving Continuous Service Improvement (CSI) initiatives to enhance the overall quality and efficiency of our IT...
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Incident & Problem Management Lead
3 months ago
Makati, Philippines Career Professionals, Inc. Full timeOversee the management and resolution of incidents and problems, ensuring minimal disruption to business operations. This role will play a crucial part in facilitating Root Cause Analysis (RCA) discussions, tracking problem actions, and driving Continuous Service Improvement (CSI) initiatives to enhance the overall quality and efficiency of our IT...
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IT Risk Management
2 months ago
Makati, Philippines Nityo Infotech Full timeQualifications:-- Graduate of BS ECE, BS IT/CS, or any related courses.-- Strong background in Incident Management within an IT managed service environment.-- Excellent analytical, problem-solving, communication, and interpersonal skills.-- Ability to perform under pressure and meet deadlines.-- Experience in analyzing trends, identifying potential problems,...
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IT Risk Management
2 months ago
Makati, Philippines Nityo Infotech Full timeQualifications: -- Graduate of BS ECE, BS IT/CS, or any related courses. -- Strong background in Incident Management within an IT managed service environment. -- Excellent analytical, problem-solving, communication, and interpersonal skills. -- Ability to perform under pressure and meet deadlines. -- Experience in analyzing trends, identifying potential...
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IT Risk Management
2 months ago
Makati, Philippines Nityo Infotech Full timeQualifications: -- Graduate of BS ECE, BS IT/CS, or any related courses. -- Strong background in Incident Management within an IT managed service environment. -- Excellent analytical, problem-solving, communication, and interpersonal skills. -- Ability to perform under pressure and meet deadlines. -- Experience in analyzing trends, identifying potential...
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IT Infrastructure Operations Lead
4 months ago
Makati, Philippines Blaseek Full timeIT Infrastructure Operations Lead provides technical leadership and capability to IT infrastructure personnel including but not limited to L1 to L3 Operations, Data Center, VMWare, Linux, Windows, Network, Firewall, Telephony, Cybersecurity, O365, SAP. Infra Operations Lead Responsibilities: Provides and Ensures 24x7 support of IT Operations and maintains...
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IT Infrastructure Operations Lead
3 months ago
Makati, Philippines Blaseek Full timeIT Infrastructure Operations Lead provides technical leadership and capability to IT infrastructure personnel including but not limited to L1 to L3 Operations, Data Center, VMWare, Linux, Windows, Network, Firewall, Telephony, Cybersecurity, O365, SAP. Infra Operations Lead Responsibilities: Provides and Ensures 24x7 support of IT Operations and maintains...
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Lead for Documentation and Visa
4 weeks ago
Makati, Philippines JBW Managed Consulting and Services Full timeJob description Lead for Documentation and Visa is crucial for efficient crew management operations, ensuring compliance with maritime regulations and industry standards. Collaborating with the Senior Manager of Crewing Operations, the role focuses on continuous improvement in crewing processes. Key Accountabilities & Responsibilities: Fulfillment of...
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Lead for Documentation and Visa
4 weeks ago
Makati, Philippines JBW Managed Consulting and Services Full timeJob description Lead for Documentation and Visa is crucial for efficient crew management operations, ensuring compliance with maritime regulations and industry standards. Collaborating with the Senior Manager of Crewing Operations, the role focuses on continuous improvement in crewing processes. Key Accountabilities & Responsibilities: Fulfillment of...
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Lead/Skilled Technicians
3 weeks ago
Makati, Philippines SOSA JB Property Management Corp. Full timeWe are looking for experienced and highly skilled professionals to join our team. If you have a passion for excellence in property and facilities management, apply now!1. Lead/Skilled TechniciansMust be the following:Electro-Mechanical TechniciansMaster ElectriciansA/C TechniciansQualifications:At least TESDA NC2 certified or equivalent.3+ years of actual...
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Lead/Skilled Technicians
3 weeks ago
Makati, Philippines SOSA JB Property Management Corp. Full timeWe are looking for experienced and highly skilled professionals to join our team. If you have a passion for excellence in property and facilities management, apply now! 1. Lead/Skilled Technicians Must be the following: Electro-Mechanical Technicians Master Electricians A/C Technicians Qualifications: At least TESDA NC2 certified or equivalent. 3+ years of...
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Lead/Skilled Technicians
3 weeks ago
Makati, Philippines SOSA JB Property Management Corp. Full timeWe are looking for experienced and highly skilled professionals to join our team. If you have a passion for excellence in property and facilities management, apply now! 1. Lead/Skilled Technicians Must be the following: Electro-Mechanical Technicians Master Electricians A/C Technicians Qualifications: At least TESDA NC2 certified or equivalent. 3+ years of...
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Service Level Management
4 months ago
Makati City, Philippines Manpower Core Group Inc. Full timeAchieving SLAs and minimizing SLA breaches. • Monitori service level agreements ensuring SLA are met • Escalates potential service level breaches and recommends solutions to ensure SLAs are met • Monitors and reports to client and management on operational service level • Ensures operational level agreements (OLA) between teams are...
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IT Cybersecurity Manager
2 months ago
Makati City, Philippines Sealed Air Corporation Full timeSealed Air designs and delivers packaging solutions that protect essential goods transported worldwide, preserve food, enable e-commerce and digital connectivity, and help create a global supply chain that is touchless, safer, less wasteful, and more resilient. We strive to foster a caring, high-performance growth culture that will deliver consistent,...
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Service Level Management
4 months ago
Makati City, Philippines Manpower Core Group Inc. Full timeAchieving SLAs and minimizing SLA breaches. • Monitori service level agreements ensuring SLA are met • Escalates potential service level breaches and recommends solutions to ensure SLAs are met • Monitors and reports to client and management on operational service level • Ensures operational level agreements (OLA) between teams are...
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IT Cybersecurity Manager
2 months ago
Makati City, National Capital Region, Philippines Sealed Air Corporation Full timeSealed Air designs and delivers packaging solutions that protect essential goods transported worldwide, preserve food, enable e-commerce and digital connectivity, and help create a global supply chain that is touchless, safer, less wasteful, and more resilient. We strive to foster a caring, high-performance growth culture that will deliver consistent,...
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Dynamics 365 Application Support Specialist ERP
1 month ago
Makati, Philippines Solid Lyndelle Manpower Services Inc. Full timeResponsible in providing in-depth technical/cloud support, analyzes customer’s issues and problems and provide high-quality resolution, utilizing best practices and standards in the area of Enterprise Resource Planning Applications (ERP) within agreed service levels; • Work closely with other Teams to understand clients’ business requirements, issues...
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Java Developer
2 months ago
Makati City, Philippines Sandstone Technology Full timeFounded in a garage by two technology enthusiasts who love solving business problems, 25 years on Sandstone is now one of Australia’s leading FinTechs delivering innovative software solutions to over 40 financial institutions on a global scale. From digital banking and digital onboarding to origination and AI-based data analysis, with cloud based or...
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Dynamics 365 Application Support Specialist ERP
1 month ago
Makati, Philippines Solid Lyndelle Manpower Services Inc. Full timeResponsible in providing in-depth technical/cloud support, analyzes customer’s issues and problems and provide high-quality resolution, utilizing best practices and standards in the area of Enterprise Resource Planning Applications (ERP) within agreed service levels; • Work closely with other Teams to understand clients’ business requirements, issues...
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Makati, Philippines Solid Mark Manpower Services Inc. Full timeDesign, plan, develop, and implement IAM solutions based on the organization's security and compliance requirements. Develop custom applications, connectors, and integrations to support IAM workflows and functionalities. Configure and maintain identity and access management systems, such as IAM platforms, Single Sign-On (SSO) solutions, and Multi-Factor...