Salesforce Administrator

Magic Taguig, Philippines Overview Role: Salesforce Administrator - Freelance, Remote at Magic Location: Philippines Compensation: $8.00 / hour About the Client Our client is a rapidly growing healthcare staffing and home health organization that supplies compassionate, reliable providers to a variety of care settings. They prioritize taking care of their people so their people can take great care of patients, pairing strong support and benefits with modern technology. They value speed, trust, and doing good while doing well, leveraging innovative tools to bridge urgent needs with quality staff. The Role This role exists to provide Tier 2 Salesforce Administrator support for help desk escalations that require an admin license, ensuring timely resolution and a seamless experience for internal users. The team is expanding and needs a dedicated admin to own complex tickets, maintain data quality, and manage user provisioning across Salesforce and integrated systems as the organization scales. The position also supports process automation, documentation, UAT for major releases, and vendor coordination to safeguard platform reliability and performance. Responsibilities Own and resolve technical support escalations requiring a Salesforce Administrator license Triage, troubleshoot, and close Tier 2 tickets; perform proxy logins as needed Monitor trends, identify recurring issues, and recommend preventive fixes Execute data loads and bulk updates using Data Loader and related tools Maintain data integrity through validation, deduplication, and audit checks Manage roles, profiles, permission sets, page layouts, and record types Set up new hires, new teams, and new regions in Salesforce Provision and coordinate access in associated systems (Gmail, Dialpad, Sense, TR) Maintain access controls and deprovisioning in line with security best practices Interpret, troubleshoot, and support Salesforce Flows and workflows Create and maintain clear documentation for flows/workflows and admin processes Assist teammates with flow logic and improvements; contribute to knowledge base articles Perform User Acceptance Testing prior to large project rollouts, documenting results Conduct proxy testing to validate end-to-end business processes Manage and follow through on support tickets with vendors to resolution Qualifications Current Salesforce Administrator certification 2+ years of hands-on Salesforce Administration, including Tier 2 support Proven experience with Data Loader and bulk data operations Demonstrated proficiency with Salesforce Flows and workflow/process automation Experience with user provisioning and coordinating access across integrated tools (e.g., Gmail, Dialpad, Sense, TR) WFH Set-Up: Computer with at least 8GB RAM, an Intel i5 core processor/AMD Ryzen 5 Processor and up Internet speed of at least 40MBPS Headset with an extended mic that has noise cancellation and a webcam Back-up computer and internet connection Quiet, dedicated workspace at home Your Superpowers Technical: Salesforce core admin (roles, profiles, permission sets, page layouts, record types), Flows, validation rules, data model fundamentals, sandbox/use of proxy logins, help desk tools, and vendor ticket coordination Operational: Data hygiene, documentation, UAT planning and execution, and trend analysis to drive prevention Soft skills: Analytical problem-solving, clear communication, customer empathy, ownership mindset, attention to detail, and collaborative teamwork Requirements to Apply You thrive in a fast-paced, service-oriented environment and take pride in resolving complex issues for internal users You balance speed with precision, protecting data quality while delivering timely solutions You enjoy partnering with cross-functional teams, translating business needs into scalable Salesforce solutions You are proactive, process-improvement minded, and comfortable working a consistent Pacific Time schedule Work Setup and Expectations Remote position Must have a reliable internet connection and a quiet workspace Required to provide own computer with Intel Core i5 or equivalent or higher Working Hours 40 hours per week Monday - Friday: 8:00 am - 5:00 pm (Pacific Standard Time) Compensation and Benefits $8 per hour No benefits package included Seniority level Entry level Employment type Full-time Job function Information Technology Industries Software Development Referrals increase your chances of interviewing at Magic by 2x Get notified about new Salesforce Administrator jobs in Taguig, National Capital Region, Philippines . Taguig, National Capital Region, Philippines 1 month ago #J-18808-Ljbffr