Salesforce Data Governance Analyst

1 week ago

Manila, Philippines Planit Full time

Planit is a world leader in application testing and quality engineering, providing solutions to support organizations in delivering high-quality systems, applications, and IT architecture. As part of a global movement to deliver a sustainable and secure future through better Information Technology exchanges, Planit offers expert consultancy, bespoke services, tailored training, and unique solutions to complex projects.

The company values an intrinsic connection to its people, awareness of the environment, and a pursuit to be better than yesterday. With a geographic footprint across many continents, 1800+ permanent employees, and recognition in Gartner's Magic Quadrant for Application Testing Services, Planit continues to lead the industry with unrivaled ideas, ability, and a quest to discern paradigms.

About the Role:

The Salesforce Data Governance Analyst will report to the Shared Services Manager and collaborate closely with the Salesforce, Business Development, and Account Management teams to support commercial activities across global opportunities. The successful candidate will be responsible for maintaining Salesforce governance, ensuring the consistency, accuracy, and compliance of Salesforce entries. Strong organizational skills, attention to detail, and the ability to communicate clearly and manage stakeholders effectively are required.

Salesforce Management:
  • Oversee and manage Salesforce dashboards, ensuring alignment with company KPIs and compliance standards.
  • Act as the primary point of contact for Salesforce support queries, providing timely resolutions and escalating issues as necessary.
  • Support the Business Development and Account Management teams by ensuring all Salesforce opportunities are current and accurately reflect ongoing activities.
  • Proactively improve established processes, using automation where possible.
  • Work with Salesforce administrators and developers to configure and customize the platform to meet business needs while adhering to governance standards.
Stakeholder Support:
  • Provide comprehensive support to Account Directors, Account Managers, and the Business Development team across all Planit accounts.
  • Collaborate with internal teams to facilitate the smooth execution of sales processes and initiatives.
  • Conduct training sessions and create training materials to educate users on Salesforce best practices and governance policies.
  • Provide ongoing support and guidance to Salesforce users to enhance their proficiency and adherence to governance standards.
Governance and Compliance:
  • Maintain client documentation in accordance with Planit's document policies, ensuring accuracy and accessibility.
  • Ensure all sales-related activities and entries adhere to established governance and compliance standards.
  • Create dashboards, reporting, and oversight on Salesforce governance activities.
  • Implement data cleansing processes to maintain high data quality standards.
Culture & Benefits:

Planit has an inclusive, down-to-earth culture that collaborates and supports each other. The company recognizes and rewards high performers and offers regular employee social events, as well as excellent employee benefits, including:

  • Paid health insurance (HMO)
  • Life insurance coverage
  • Personal accident coverage
  • 20 days paid leave per year
  • Group Personal Accident Insurance
  • Payroll Easy Accounts
  • Access to Planit's Academy and Apollo training programs, LinkedIn Learning, and other third-party training.
  • Global opportunities for transfers and secondments across the Planit Group.
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