Finance Qa Lead

Quality Assurance Specialist - Makati, National Capital Region - PHILIPPINE TRANSMARINE CARRIERS, INC.

Posted today

Overview

The role of Quality Assurance Specialist will be responsible for streamlining, simplifying, and improving the operation’s end-to-end processes, driving a continuous improvement culture, with systems & tools to drive productivity.

Responsibilities

• Help define process quality issues, measure current process performance, analyze root cause defects, and develop targeted process improvement opportunities
• Perform data gathering, root cause analysis, and performance trending in order to develop appropriate process control changes
• Work with the team to recommend appropriate changes in process/approach
• Monitoring the efficacy of updated workflows
• Help the team to stay up to date with the latest business practices and technologies
• Overseeing the implementation of revised company processes and workflows

Qualifications

• Bachelor’s degree in Industrial Engineering
• Three to five years of experience working on projects related to quality assurance and process improvement
• Must be well-versed on ISO certification process
• Strong analytical and client-focused process problem-solving experience

Job Types : Full-time, Permanent

Benefits :

• Additional leave
• Company events
• Free parking
• Health insurance
• Life insurance
• Opportunities for promotion
• Pay raise
• Promotion to permanent employee

Schedule :

• 8 hour shift
• Day shift
• Monday to Friday

Supplemental pay :

• 13th month salary
• Performance bonus

Ability to commute/relocate:

• Makati City: Reliably commute or planning to relocate before starting work (required)

Quality Assurance / Quality Control / Document - Philippine College of Criminology

Manila, Metropolitan Manila

Posted today

Job Description

PHILIPPINE COLLEGE OF CRIMINOLOGY is currently looking for Document Controller/QA/QC to handle the intake, management, and storage of our company’s documents. You will review, process, and file documentation as well as manage the smooth running of all our documentation operations. You are also responsible for monitoring and evaluating internal processes, determining their quality, and engaging with students, and gathering feedback, among other duties.

To ensure success as a document controller/qa/qc you should be up to date with document management processes and have a detail-oriented mindset. Must have an extensive understanding of document management system and be able to handle document access intaking and archiving responsibilities.

Document Controller Responsibilities:

• Handling intake, scanning, verification, and storing documents
• Filing and archiving relevant documentation
• Retrieving files for other employees and customers when needed
• Designing templates for documents, file types, and document databases
• Checking and editing documents for accuracy and compliance
• Controlling the flow of documents in and out of the department
• Reporting errors or developments regarding document storage
• Ensuring the secure destruction and disposal of sensitive documents
• Updating and maintaining document management systems and physical records
• Maintaining the security of confidential documents
• Assisting employees with accessing documents through our document management system
• Developing quality control processes
• Engaging with students and gathering product feedback
• Producing statistical reports on quality standards
• Improving efficiency

Requirements :

• Bachelor’s degree in business administration, industrial engineering or similar
• 1-2 years experience in document management, archive management, or records management
• Excellent grasp of Microsoft Office programs
• Good typing and report writing skills
• Detail-focused document organizing abilities
• Familiarity with regulations regarding document keeping and handling
• Time-oriented approach to handling queries and tasks
• Lean Six Sigma Certification

Interested applicants can contact Khenz Goling. Walk-ins at 641 Sales St. Quiapo Manila. Nearest landmarks: LRT 1 Carriedo, LRT 2 Recto, Quiapo Church.

Salary : Php20,000.00 - Php25,000.00 per month

Benefits :

• Health insurance
• Opportunities for promotion
• Paid training
• Promotion to permanent employee

Schedule :

• 8 hour shift
• Monday to Friday

Supplemental pay :

• 13th month salary

Ability to commute/relocate:

• Manila: Reliably commute or planning to relocate before starting work (required)

Education :

• Bachelor’s (preferred)
• Experience: Document management systems: 3 years (preferred)
• Language: English (preferred)
• License/Certification: Lean Six Sigma Certification (preferred)

Quality Assurance / Quality Control / Document - Manila, Metropolitan Manila - Philippine College of Criminology

PHILIPPINE COLLEGE OF CRIMINOLOGY is again seeking a Document Controller/QA/QC with similar responsibilities as above.

Quality Assurance Supervisor (Fintech or Bpo)

Mandaluyong, National Capital Region - ONLINE LOANS PILIPINAS FINANCING, INC.

Posted today

Job Description

Job Highlights

• 15 VL & 15 SL upon regularization, pro-rated
• HMO with one dependent upon regularization
• 7.5 unused VL conversion and 10 unused SL conversion

Job Description :
Your responsibilities include but are not limited to the following:

• Audits and Quality check of Operations Department and Collections Department
• Data gathering and Root Cause Analysis to improve opportunities and processes
• Provide regular reports regarding process performance
• Provide feedback, coaching, and training
• Investigation of fraud cases and unwanted activities
• Participation in cross-functional projects to optimise processes
• Process improvement to raise quality of products and services
• Flexible in other tasks from other teams

Skills and Competencies :

• Knowledge of products, technology, competition
• Ability to communicate, keen listener
• Experience in data gathering and root cause analysis
• MS Office proficiency
• Shorthand literate
• Willing to work holidays/extended hours
• Experience in coaching QA agents and process documentation
• Experience in process improvement

Desirable :

• Diligent, Honest, Flexible, Team player
• Open to feedback
• Keen eye for detail
• Promotes accountability

Salary : Php25,000.00 - Php30,000.00 per month

Benefits :

• Company Christmas gift
• Work from home

Schedule :

• 8 hour shift

Supplemental Pay :

• 13th month salary
• Performance bonus

COVID-19 considerations: All applicants must be fully vaccinated.

Ability to commute/relocate:

• Mandaluyong City: Reliably commute or planning to relocate before starting work (required)

Experience :

• Quality Assurance (QA) under BPO industry: 3 years (preferred)

Quality Assurance Analyst for Bpo (Eh 996)

Mandaluyong, National Capital Region - Accenture

Posted today

Job Description

Go through a faster and more convenient recruitment process today and be part of one of the biggest and most stable organizations in the world

Duties and Responsibilities :

• Performing quality review
• Tagging Dsats (dissatisfied customer survey responses)
• Maintain Cs at process
• Resolving quality disputes
• Sending quality communications/reminders to relevant teams
• Providing 1:1 feedbacks and coaching to agents
• Preparing for/delivering monthly quality team meetings
• Carrying out quality reporting
• Providing back-up to other WAs
• Ensure comprehensive process knowledge for aligned tower(s)
• Measure agents’ adherence to policies and procedures
• Improve consistency and quality of communications across customer channels
• Detect and report broken or inefficient policies, processes or issues; suggest improvements (partnering with SMEs)
• Escalate quality issues to Quality management
• Detect and report broken or inefficient Quality processes

Qualifications :

• Open to College graduate or undergraduate with relevant experience
• 3+ years in QA within BPO industry
• Excellent verbal and written English
• Able to adapt quickly to changes in workflow
• Mastery of customer communication

How to apply?

Why join Accenture?

• Competitive salary package, bonuses, and incentives
• Night differential
• HMO, life insurance, employee stock purchase plan, retirement plan
• Paid sick and vacation leaves
• Flexible working arrangements
• Accessible locations
• Career growth and promotion opportunities

Experience: Quality Assurance in BPO: 3 years (preferred)

Note : This posting may include terms subject to change. Terms and Conditions Apply

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