
Episode Experience Manager
1 week ago
At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal. Job Description The Product Management Lead is responsible for executing and managing the day-to-day improvements of a specific customer episode across all touchpoints, ensuring a seamless, frictionless, and satisfying customer experience. Reporting to the Episode Experience Lead, this role is hands-on in monitoring, analyzing, and implementing enhancements that improve customer interactions within the episode. The Episode Experience Manager works closely with frontline teams, product owners, operations, and customer support to identify issues, test solutions, and implement improvements that align with the broader customer experience strategy. Duties And Responsibilities Manage Episode Experience Execution – Oversee the implementation of initiatives to improve customer interactions within the episode. Monitor Customer Pain Points & Opportunities – Conduct ongoing analysis of customer feedback, operational performance, and journey friction points. Collaborate with Frontline & Support Teams – Work with call centers, retail, digital, and other customer-facing teams to ensure consistent experience delivery. Ensure Omni-Channel Consistency – Align experiences across digital, self-service, and assisted channels for a seamless customer journey. Customer Journey Testing & Optimization – Participate in A/B testing, pilot programs, and real-time adjustments to enhance the episode experience. Support Process Improvements & Automation – Identify opportunities to enhance efficiency through automation, AI, and self-service tools. Track & Report Experience Metrics – Provide regular performance insights and impact analysis to the Episode Experience Lead. KPIs Cost to acquire/serve/operate Adoption Rates Net Promoter Scores / Customer Satisfaction Scores Episode SLAs Top 3-5 Deliverables Episode Performance & Pain Point Reports – Regular tracking of key customer insights and operational challenges. Process & Journey Enhancements – Execution of specific improvements that reduce friction and improve satisfaction. Omni-Channel Experience Alignment – Implementation of initiatives ensuring a seamless experience across touchpoints. Experience Testing & Iteration Plans – Execution of pilot programs and customer feedback loops for continuous improvement. Stakeholder Coordination & Implementation Support – Close collaboration with teams to ensure smooth and effective experience rollouts. Competencies Customer Insighting Market Analysis Business Acumen Strategic Thinking Project Management Technical Familiarity Hiring Requirements Business Background Technical Background Customer know-how Equal Opportunity Employer Globe’s hiring process promotes equal opportunity to applicants, Any form of discrimination is not tolerated throughout the entire employee lifecycle, including the hiring process such as in posting vacancies, selecting, and interviewing applicants. #J-18808-Ljbffr
-
Episode Experience Lead
4 weeks ago
Taguig, Philippines Globe Telecom Full timeOverview Join to apply for the Episode Experience Lead role at Globe Telecom . At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal. Job Description Responsible for executing and driving the improvements of...
-
CX Episode Manager
4 weeks ago
Taguig, Philippines Globe Telecom Full timeAt Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting passionate individuals who believe they can make a difference, we are confident that we can achieve this goal. Job Description The Episode Champion plays a vital role in enhancing customer experience, serving as a key differentiator for Globe. This role...
-
Product Management Lead
4 weeks ago
Taguig, Philippines Globe Telecom Full timeJoin to apply for the Product Management Lead (Product Experience) role at Globe Telecom Join to apply for the Product Management Lead (Product Experience) role at Globe Telecom At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that...
-
Product Management Lead
4 weeks ago
Taguig, Philippines Globe Telecom Full timeJoin to apply for the Product Management Lead role at Globe Telecom Continue with Google Continue with Google 1 week ago Be among the first 25 applicants Join to apply for the Product Management Lead role at Globe Telecom At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they...
-
Talent and Video Content Director
3 weeks ago
Taguig, Philippines Dynamic Strategy Solutions Experts Corporation Full timeCreative Leadership: Lead the ideation, writing and content direction for talents’ video content (YouTube, TikTok, Instagram, Facebook, etc.). Translate talent personality and brand into content formats that engage their audience. Supervise scripts, concepts, and storylines for ongoing content production Video Production Oversight: Work with in-house and...
-
Case Manager
3 days ago
Taguig, National Capital Region, Philippines Palmeira Lando OPC Full time ₱1,200,000 - ₱2,400,000 per yearJob SummaryThe Case Manager is responsible for overseeing the coordination and management of patient care plans within the home health operations unit. This role ensures that all patient cases have appropriate visit frequencies, goals, and interventions aligned with physician orders, payer guidelines, and regulatory requirements. Operating from the back...
-
Digital Product Owner
4 weeks ago
Taguig, Philippines Globe Telecom Full timeOverview Join to apply for the Digital Product Owner role at Globe Telecom . At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal. Job Description Responsible for the continuous growth and improvement of...
-
Producer
4 weeks ago
Taguig, Philippines Mosaic Minds Full timeOverview Job Title: Talent Video Content Producer Department: Content Reports To: Head of Video Content Location: Onsite Employment Type: Full-Time We are looking for a creative and strategic Talent Video Content producer to lead the development and execution of compelling video and social media content for our talents. This role is pivotal in shaping...
-
Manager, Employee Experience
3 weeks ago
Taguig, Philippines foodpanda Full timeOverview foodpanda is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX...
-
Digital Experience Manager
1 week ago
Taguig, National Capital Region, Philippines JTI Full time ₱1,200,000 - ₱2,400,000 per yearAt JTI we celebrate differences, and everyone truly belongs.46,000 people from all over the worldare continuously building their unique success story with us.83% of employees feel happyworking at JTI.To make a difference with us, all you need to do is bring yourhuman best.What will your story be? Apply nowLearn more Reporting to Digital Experience Oversight...