Operations Officer

3 weeks ago

Taguig, Philippines RCBC Full time

Operations Officer - Electronic Payments Services RCBC Taguig, National Capital Region, Philippines Job Summary In charge of operations production output ensuring competent, timely, and error‑free delivery of bank products and services in collaboration with other parties, within prescribed controls and regulations, with supervisory responsibility over unit members and application of AMLA, compliance and other regulatory requirements. Responsibilities Handling various adjustments, Forex currency conversions, amendments, and refunds for Telemoney remittances approvals. Managing the disposition of intransit credit transactions related to Telemoney. Providing approvals for uploading of shipping payroll and establishing tie‑ups for Telemoney. Overseeing and managing monitoring and holding of recalls of inward remittances for the Settlements Department. Supervising the monitoring, disabling, and enabling of Instapay during system downtimes for various banks. Approving holding of accounts that cannot be tagged as hot card by Customer Care. Approving PhilpassPlus transactions and bulk uploads from clients. Checking and approving demand draft processing for regular and bulk requests for clients. Handling approvals for various WORQs requests, including amendment of personal outward purpose via PVS and remaining card balance. Qualifications College degree. Preferably background in remittance, digital banking, people management and MS Office (Excel, PPT). Knowledgeable in bank’s operations, products and services. Familiar with BSP circulars, regulations and reports. Experience with day‑to‑day banking activities (Head Office & Business Centers). Understanding of bank policies and procedures. Technical expertise in reconciliation of electronic payments and channels. Knowledge of Excel/Google Sheet formulas. Seniority Level Entry level Employment Type Full‑time Job Function Administrative, Analyst, Customer Service Banking industry #J-18808-Ljbffr

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