Customer Service Representative

4 days ago


Cebu City, Philippines Strategic Office Support Inc. Full time

Overview

Join our healthcare BPO team supporting US medical providers. We're seeking experienced Customer Service Representatives for a stable, growth-oriented career in healthcare.

Schedule: US Business Hours

Employment: Full-Time, On-Site

Responsibilities
  • Handle patient inquiries via phone, email, and chat
  • Assist with appointment scheduling and insurance verification
  • Process billing inquiries and payment assistance
  • Maintain accurate customer records
  • Meet quality and productivity metrics
Qualifications
  • Must Have: 1+ years BPO experience
  • High school graduate or equivalent
  • Strong computer and multitasking skills
  • Preferred: Healthcare/medical account experience
Benefits and Compensation
  • Competitive base salary + performance bonuses
  • 13th month pay
  • Night differential and overtime pay
  • Commission opportunities
  • HMO coverage (employee + dependents)
  • Job security in healthcare industry
Employment Type
  • Full-Time, On-Site
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