Solution Consultant

We are a fast-moving technology company, and one of the most successful providers of online reward and benefits solutions in the UK. We believe that everyone deserves an exceptional experience at work, every day, and build workplace technology that makes this happen. Benifex’s mission is to build remarkable experiences that employees love. Today Benifex supports more than five million employees in over 3,000 organisations across more than 100 countries. To help us on our quest to be the best, we need brilliant people on board and that’s where you come in.

Why should you apply?

• Impact: play an integral role in delivering complex projects for our customers
• Global exposure: collaborate with international clients and stakeholders, gaining insights into diverse benefits markets and business cultures.
• Be a pioneer: we are hiring our firstteam of solutions consultant professionals in our Cebu office. Come and be part of the future
• Sunday Times Best Place to Work 2025 and Best Large Tech Company to Work for 2025
• Work for a profitable, fast-growing market leader in the online reward and benefits space
  

We are looking to set up our first team of Solution Consultants in the Philippines to support our global customers. The Solution Consultant performs a crucial role in the success of any project. They act as the bridge between the client and the internal technical team. They are responsible for engaging with customers and benefit providers alike to gather all relevant requirements needed to design a best practice employee benefits portal.
To succeed in this role you must be a self-starter who will take ownership of the solution being delivered. You must be capable of building and maintaining good working relations with internal and external stakeholders alike (customers, brokers and benefit providers) – being a team player is key. You should be someone who enjoys problem-solving and has a solution-oriented mindset. You must be tech-savvy and be able to think logically to design qualitative end-to-end process workflows – while you will be supported by technical experts you will need to confidently relay technical concepts to non-technical stakeholders. With time you will be expected to speak knowledgeably about the benefits market and act as a source of subject matter expertise on the topic internally.

Perks & Benefits

₱50,000 - 60,000 salary + ₱5,000 monthly allowance

Responsibilities

Deliver projects with international customers.

• Lead the collaboration with customers, their brokers and benefit providers globally throughout the project, as part of a cross-functional project team.
• Gather and document customer requirements, producing detailed designs that address specific customer needs while adhering to best practices.
• Work with your technical colleagues to design solutions that help customers to achieve their overall project goals, ensuring feasibility of requirements can be delivered within our technology.
• Think outside the box to identify possible risks and exceptions in the design, with the aim of producing a robust end-to-end solution.
• Deliver with a focus on achieving an excellent user experience for both employees and customer administrators alike.
• Develop trusted advisor relationships with customer stakeholders.

Lend your expertise on customer requirements, benefits and Benifex solutions to others within the business.

• Support product development initiatives. Assume the role of the Benifex solution expert in sales meetings.
• Share knowledge of the technical set-up of benefits and how to integrate suppliers with both internal and external stakeholders.
• Contribute to library of best practices.
• Create lean, standardized processes for implementing benefits.
• Continuously research and grow your knowledge of the global benefit market.
• Be an internal role model for the wider consulting teams, living and breathing the high standards we expect and helping develop others to achieve the same.

What are we looking for?

• Strong professional working proficiency in English
• Experience working in a customer-facing requirements-gathering role within a project delivery environment.
• Experience in delivering multiple customer projects simultaneously.
• Experience with system integration projects (ideally HR or Payroll integrations)
• Evidence of proactively driving improvements , whether internally or externally
• A completer-finisher , someone who really takes ownership and accountability of their work.
• Someone who frequently challenges the ‘status quo’ as well as removing external and internal barriers by identifying effective solutions.
• Effective communicator : comfortable communicating complex, often technical, points in ways appropriate to audiences that may vary from non-technical to highly technical, and through various verbal and written methods.
• Ability to skilfully navigate difficult conversations with fairness and empathy.
• Team player.
• Problem solver.

Nice to haves:

• Experience in Employee Benefits, HRIS, Payroll or HR Tech
• Experience in global projects
  

Our internal interview process

Initial informal call with the Talent team

Online tests in numeracy and logical reasoning

Interview with the Hiring Manager and Case Study Presentation

Final interview with the Head of Operations (Philippines)

Even if you don't meet all of the requirements for this role, we encourage you to apply We are looking for talented and passionate individuals who are eager to learn and grow. We also offer a variety of other roles, so please check out our careers page to see if there is something else that might be a good fit for you.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We are committed to creating a diverse and inclusive workplace where everyone feels welcome and respected. We believe that diversity and inclusion are essential to our success, and we are proud to be an equal opportunity employer.

We are a proud member of the Disability Confident employer scheme.

If you require any reasonable adjustments at any stage during the recruitment process, please let us know with your application.