Partnerships Development Coordinator

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Reports to: Director of Supplier Operations

Location: Remote — Southeast Asia (Philippines or Vietnam)

Employment Type: Full-Time / Contractor

Experience: 3–5 years in supplier operations, vendor management, partnerships, transportation operations, procurement or network management

Status: Open — Immediate Start

About Elife

Elife is the unified API infrastructure behind global mobility and instant delivery across 182 countries. We power Super Apps, FinTechs, neobanks and ride-hailing ecosystems worldwide — we don’t compete with them, we enable them.

Our partners integrate once and serve their users globally. We build and operate the infrastructure. They own the brand and the customer relationship.

Mission

Execute and sustain the day-to-day performance of Elife’s ground transportation supplier portfolio in the assigned APAC market(s), under the direction of the Director of Supplier Operations.

You will manage relationships with existing fleet partners, onboard new suppliers against approved targets, monitor supplier performance and compliance, and work closely with Operations, Dispatch, QC, Pricing and Finance to keep transportation coverage reliable and cost-effective.

This is a hands-on, individual-contributor role (no direct reports) for someone who owns supplier performance, resolves operational issues and acts on data.

Scope & Decision Authority

• You decide: day-to-day supplier communication, routine issue resolution, performance follow-up within scorecards, documentation and pipeline tracking.
• You recommend, the Director approves: rate/term changes outside guidelines, supplier suspension or offboarding, volume reallocation, entry into a new city or market.
• You elevate: recurring or serious performance failures, disputes with commercial or legal exposure, capacity shortages that put SLA coverage at risk.

What You Will Do

• Manage a portfolio of approximately 20–40 active fleet partners as their primary day-to-day contact.
• Support commercial discussions on rates, service levels, payment terms and operational requirements within company guidelines.
• Prepare contract renewals and supplier documentation for Director sign-off.
• Identify underperforming suppliers and recommend corrective action or escalation.
• Resolve routine supplier issues and commercial discrepancies with Finance and Operations.

Supplier Performance & Quality (25%)

• Monitor KPIs: acceptance/fulfilment rate, on-time performance, cancellation rate, complaint rate, vehicle quality and driver/service compliance.
• Maintain supplier scorecards and performance trackers.
• Work with QC and Operations to investigate supplier-related complaints and drive corrective action plans.
• Recommend volume reductions, warnings or escalation when suppliers consistently miss requirements.
• Identify fleet operators, transportation companies, taxi operators and local mobility providers against Director-set targets.
• Build and maintain a supplier pipeline.
• Qualify suppliers and verify licences, insurance, vehicle information and compliance documentation.
• Coordinate onboarding, rate sheets and operational setup with internal teams.

Capacity & Operational Coordination (15%)

• Monitor supplier capacity and availability and keep Dispatch updated.
• Flag capacity shortages and prepare for peak periods, holidays and major events.
• Propose alternative suppliers when coverage is at risk.
• Monitor supplier cost and rate information and flag anomalies.

Reporting & Administration (10%)

• Maintain accurate supplier records: contacts, contracts, rate sheets, compliance documents and performance history.
• Prepare weekly and monthly supplier performance updates.
• Support Finance with supplier invoice and payment discrepancies.

What You Bring

Must-have

• 3–5 years in supplier operations, vendor management, procurement, transportation operations, partnerships or network management.
• Direct experience managing external suppliers or vendors.
• Experience coordinating supplier onboarding and documentation.
• Comfortable monitoring KPIs and following up on supplier performance.
• Strong Excel / Google Sheets skills and comfort with operational data.
• Professional fluency in English (written and spoken).
• Comfortable working independently in a remot