Business Process Engineer-1

3 weeks ago


Manila, Philippines QBE Europe Full time

Overview

Time Type: Full time. Worker Type: Employee. Responsible for supporting process improvement initiatives including process automation solutions and quality improvements in partnership with GSSC functions and/or global stakeholders, with a focus on process re-engineering, reducing process gaps/variations, and the execution of the continuous improvement framework.

Responsibilities
  • Identify opportunities for improvement, measure process efficiencies, validate improvement benefits and act as a partner to the business to perform continuous improvement activities
  • Establish and maintain process governance and framework, identify cross-functional processes through scoping, analysing, and defining best practices (internal & external to the organisation)
  • Effectively manage continuous improvement programs for the GSSC - e.g. Kaizen/Idea Generation
  • Ensure CI Approach is effectively being implemented consistently across the centre – Top Down, Bottom-up and Cross-functional
  • Partner with Operations in aligning, prioritising the initiatives and closely monitor until completion
  • Responsible for the roll-out and facilitation of various CI Forums such as Kaizen, CI and OE Forums
  • Conduct CI workshops like Kaizen, Lean/Six Sigma, RCA, FMEA with the business/service delivery teams in the organisation
  • Build and maintain effective partnership with local and onshore stakeholders
  • Utilise leading practice methods & tools to conduct ‘as – is’ documentation and design ‘to-be’ processes when necessary
  • Perform ongoing reviews to ensure customer needs are met
Required Education
  • Bachelor's Degree or equivalent combination of education and work experience
Required Experience
  • 5 years relevant experience
Preferred Competencies/Skills
  • Excellent verbal and written English communication skills, and comfortable dealing with all levels of management both in GSSC and onshore
  • Excellent workshop facilitation and data gathering skills
  • Process flow design and optimisation
  • Project management skills (implementation to completion)
  • Excellent stakeholder management skills
  • Familiarity with process automation tools
  • Excellent use of desktop data applications – e.g. Power BI and Excel
  • Adaptable to change and able to work in a highly dynamic environment
  • Ability to manage multiple initiatives; ability to work with centre-wide and regional projects
  • Strong agility and flexibility
Preferred Experience
  • 3-5 years of experience in ‘as-is’ process discovery and ‘to-be’ process modelling and analysis, using structured methodology with proven results
  • Has led multiple continuous improvement projects that delivered tangible benefits
  • At least 1 year experience in the financial services industry, preferably in insurance
  • At least 2 years relevant experience in general management, leadership and team coaching preferred
  • Working experience in a consulting or shared services environment preferred
  • Graduate degree in Business, Engineering or related disciplines
  • Lean Six Sigma Green Belt Certification or equivalent
Preferred Knowledge
  • Knowledge in process & data analysis
  • Knowledge in Lean/Six Sigma, Quality Management
  • Knowledge of Process Maturity Framework
  • Expert knowledge of risk and internal control concepts and experience in applying them to plan, perform, manage and report on the evaluation of various business processes /areas/functions
  • Deep understanding of definition, implementation and analysis of metrics and providing insights
  • Application of CI tools – e.g. process mining or statistical tools
  • Conceptual knowledge/background in Agile (Scrum) practice, and/or Project Management
  • Preferably with knowledge in the Insurance industry
QBE Cultural DNA
  • Everything we do at QBE is underpinned by our DNA (which interlinks seven cultural elements) – because we know it's not just what we do that matters, it's how we do it that makes the difference. We expect all employees to role model and inspire the right behaviours that link to our cultural elements:-
  • We are customer-focused
  • We are technical experts
  • We are inclusive
  • We are fast-paced
  • We are courageous
  • We are accountable
  • We are a team
  • All employees are expected to adhere to QBE’s Code of Ethics and Conduct and apply sound risk management practices
US Only - Disclaimer
  • To successfully perform this job, the individual must be able to perform each essential job responsibility satisfactorily. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential job responsibilities.
Job Type
  • Individual Contributor
Global Disclaimer
  • The duties listed in this job description do not limit the assignment of work. They are not to be construed as a complete list of the duties normally to be performed in the position or those occasionally assigned outside an employee’s normal duties. Our Group Code of Ethics and Conduct addresses the responsibilities we all have at QBE to our company, to each other and to our customers, suppliers, communities and governments. It provides clear guidance to help us to make good judgement calls.

How to Apply:

To submit your application, click "Apply" and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.

#J-18808-Ljbffr

  • , Metro Manila, Philippines QBE Insurance Full time

    Join to apply for the Business Process Engineer role at QBE Insurance Join to apply for the Business Process Engineer role at QBE Insurance Get AI-powered advice on this job and more exclusive features. Primary DetailsTime Type: Full timeWorker Type: EmployeeResponsible for supporting process improvement initiatives including process automation solutions and...


  • Manila, Philippines QBE Europe Full time

    Primary Details Time Type: Full time | Worker Type: Employee Responsible for supporting process improvement initiatives including process automation solutions and quality improvements in partnership with GSSC functions and/or global stakeholders, with a focus on process re-engineering, reducing process gaps/variations, and the execution of the continuous...


  • Manila, National Capital Region, Philippines QBE Insurance Full time ₱1,200,000 - ₱2,400,000 per year

    Primary DetailsTime Type: Full timeWorker Type: EmployeeResponsible for supporting process improvement initiatives including process automation solutions and quality improvements in partnership with GSSC functions and/or global stakeholders, with a focus on process re-engineering, reducing process gaps/variations, and the execution of the continuous...

  • Process Engineer

    3 hours ago


    , Metro Manila, Philippines Vishay Siliconix Itzehoe GmbH Full time

    Join to apply for the Process Engineer role at Vishay Siliconix Itzehoe GmbH 1 week ago Be among the first 25 applicants Join to apply for the Process Engineer role at Vishay Siliconix Itzehoe GmbH The Process Engineering team provides value add by: Operating within the production area, developing, implementing and managing manufacturing methods, processes...


  • Manila, Philippines PST.AG Full time

    Job Summary We are seeking a part time Process Documentation Specialist to join our team on a contract basis. Your mission is to systematically capture, structure, and document business processes in close collaboration with C-level executives and key stakeholders. Your work will drive clarity and transparency across our global operations. Job Type: ...

  • Process Engineer

    6 days ago


    Manila, National Capital Region, Philippines BSB Junrose Full time ₱600,000 - ₱1,200,000 per year

    JOB RESPONSIBILITIESStudy and review all existing system and process workflow, procedure and policy.Document all system and process workflow, procedure and policy.Analyze and identify problems and concerns, develop solutions and/or improvements that will simplify, enhance and achieve high work efficiency.Develop standard operating process and/or procedures...


  • , Metro Manila, Philippines Buscojobs Full time

    Business Process Architect jobs in Manila Posted today Job Description Analyze and design new business processes to create the documentation that guides the implementation of new processes and technologies. Partner with the business to define product requirements and use cases to meet process and functional requirements. Participate in user and task analysis...

  • IT Engineer 1

    1 week ago


    Manila, National Capital Region, Philippines Turnitin Full time ₱900,000 - ₱1,200,000 per year

    Company DescriptionWhen you join Turnitin, you'll be welcomed into a company that is a recognized innovator in the global education space. For over 25 years, Turnitin has partnered with educational institutions to promote honesty, consistency, and fairness across all subject areas and assessment types. Over 21,000 academic institutions, publishers, and...

  • IT Engineer 1

    4 days ago


    Manila, National Capital Region, Philippines Turnitin, Llc Full time ₱250,000 - ₱450,000 per year

    Company DescriptionWhen you join Turnitin, you'll be welcomed into a company that is a recognized innovator in the global education space. For over 25 years, Turnitin has partnered with educational institutions to promote honesty, consistency, and fairness across all subject areas and assessment types. Over 21,000 academic institutions, publishers, and...


  • Manila, National Capital Region, Philippines Shopee Full time ₱900,000 - ₱1,200,000 per year

    About The TeamThe BI team plays a critical role in supporting close-loop data-driven business decisions. For BusinessTechnologies in particular, the work entails providing solutions to the gaps in the working systems ofdifferent departments within Shopee. The Business Technologies Team involves itself in internal,commercial and operations teams to provide...