Community Management Analyst

2 weeks ago

Meycauayan, Philippines Nestlé Full time

POSITIONSNAPSHOT

Location: Open slots for Meycauayan, Bulacan

Company: Nestlé Business Services AOA, Inc.

Full-time, Hybrid

Bachelor’s Degree

1+ year of experience

POSITION SUMMARY

Joining Nestlé means you are joining the largest food and beverage company in the world.At our very core, we are a human environment – passionate people driven by the purpose of enhancing the quality of life and contributing to a healthier future.

Our Team in Nestlé Business Services is in charge of delivering world class business support to our colleagues and clients in Nestlé globally. We are committed to deliver with passion, reliability, innovation, discipline and excellence. Are you ready to join us?

A DAY IN THE LIFE …

The Community Management Analyst will be responsible for ensuring that all relevant consumer sentiments are answered with the craft responses provided in a timely manner and to maintain community pages inside Nestle Organization.

  • Develop and implement community engagement strategies to grow and nurture online communities.
  • Create and curate engaging content to share with the community across various platforms.
  • Monitor community activities, moderate discussions, and ensure compliance with community guidelines and policies.
  • Create FAQs for any product information, promotion/marketing activity, etc.
  • Respond to member inquiries, comments, and concerns in a timely and professional manner.
  • Foster meaningful interactions and build relationships with community members to encourage active participation.
  • Gather feedback from community members and provide insights into the organization for continuous improvement.
  • Track and analyze community metrics to measure engagement, growth, and sentiment.
  • Collaborate with cross-functional teams, including marketing, customer support, and product development, to align community strategies with business goals.
  • Stay updated on industry trends and best practices in community management.
  • Serve as an advocate for the community within the organization, representing their interests and needs.

ARE YOU A FIT?

  • Bachelor's degree in marketing, business studies, communications, journalism, media studies, or psychology.
  • 1-2 years of professional experience in Digital and social media.
  • Extensive knowledge of various Social Media platforms, including X, Facebook, LinkedIn, Instagram, YouTube, and TikTok.
  • Proficiency in utilizing social media listening tools such as Social Studio, Socialbakers, Sprinklr, TalkWalker, Google Analytics, or similar platforms.
  • Demonstrated expertise in written communication with 3-5 years of experience in crafting content for diverse formats, including community groups, FAQs, social media, communications, and other written materials.
  • Strong analytical skills with the ability to work with large volumes of data, extract meaningful insights, and effectively communicate findings through quantitative and qualitative analysis.
  • Advanced proficiency in Microsoft Excel, including pivot tables and the creation of comprehensive dashboards.
  • Experience in data visualization tools such as Power BI or similar, coupled with exceptional presentation skills, is highly desirable.
  • Proficient user of MS Word and PowerPoint for creating professional documents and presentations.
  • Exceptional data analysis and problem-solving abilities, with a track record of successfully tackling analytical tasks.
  • Excellent command of the English language at an advanced level.
  • Published works or sample written work are available to showcase exceptional writing skills.
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