Call Center Agent Over The Phone Interview

Call Center Agent – Over The Phone Interview (Mal...

Support our B2B customers in their Business Travels

• Liaise with suppliers and partners to resolve booking issues
• Keep high satisfaction standards and exceed customer expectations as much as possible when managing bookings, queries, and requests
• Addressing, preempting, and solving problems - You are an owner and anticipate issues before they come your way
• Help define and establish best practices together with the rest of the team in sales, operations, and customer care
• Stay up-to-date with new features and product launches in TravelPerk - there are lots so be prepared for some serious innovation

Qualifications :

• Customer service background in Hospitality - hotels, travel agencies, airlines, offices
• at least 1-year of experience in a similar position
• Excellent communication skills in Business English, spoken and written
• Proven experience going above and beyond to provide an amazing service that helps customers, ideally within a client-facing role

Job Types : Full-time, Permanent

Salary : Php21,000.00 - Php25,000.00 per month

Benefits :

• On-site parking
• Paid training
• Pay raise

Schedule :

• 8 hour shift

Supplemental Pay :

• 13th month salary
• Overtime pay

Ability to commute/relocate :

• San Pedro, Laguna: Reliably commute or planning to relocate before starting work (required)

Education :

• Senior High School (preferred)

Experience :

• Customer Support Representative: 1 year (preferred)

Language :

• English (preferred)
• Shift availability:
  • Night Shift (preferred)
  • Overnight Shift (preferred)

Makati, National Capital Region Confidential

Posted 19 days ago

(Job Alert) Customer Support Associate

We are in need of YOU A BPO Company in Makati is in need of a Customer Support Associate. This is a full time and onsite job with the following work responsibilities and qualification.

Responsibilities :

• Phone or Live chat shift
• Help customers by understanding their queries and providing solutions
• Searching the Knowledgebase and FAQ for relevant information to provide solutions
• Communicate with Operations or KYC teams through the internal ticketing system, if the case needs their input
• Escalate tickets to the internal team, if needed
• Email shift
• Work through the email queue from the oldest emails to the newest
• Attend coaching sessions and client-improvement trainings

Qualification :

• Customer Service in a BPO industry with at least 6 months experience
• Excellent English; capable of working with English tooling and Knowledge Base
• Ability to multi-task and take responsibility in challenging situations
• Able to adjust to fast-paced environment
• Problem-solving mindset with strong attention to detail
• Ownership of contact to provide resolution
• Growth mindset; willingness to learn
• Basic Computer skills with typing speed of 40 WPM, 100% accuracy
• Filipino resident in the Philippines

Work location: Ayala Ave., Makati City, Philippines

…

Bacoor, Cavite

Posted today

Orbit Teleservices helps organizations enhance customer relationships by improving service delivery. Minimum Qualifications: at least Highschool graduate; attention to detail; self-motivated and able to handle pressure; Excellent English communication; basic Microsoft programs; MUST not be currently employed

What Orbit Can Offer You: 3 Dependents eligible for HMO after 3 months; 13th Month Pay; Departmental Awards; Maternity/Paternity Leave; Paid leaves; Attendance Bonus; Gym discounts; Training for growth; Employee Referral Program

Job Responsibilities:

• Provides assistance, training, and troubleshooting support to lower-level staff
• Schedules work to ensure accurate phone coverage; monitors call priority; escalates as needed
• Prepares standard reports to track workload, response time, and quality
• Resolves messages and delivers information

Job Types: Full-time, Permanent, Fresh graduate

Salary: From Php19,000.00 per month

Benefits

• Paid training
• Pay raise

Schedule: 8 hour shift

Supplemental pay: 13th month salary, Bonus pay, Commission, Overtime, Performance bonus, Yearly bonus

Location: Bacoor, Cavite

Education: Senior High School (preferred)

Language: Fluent English (required)

Csr - Customer Support Specialist Up to 30k — Manila

Qualifications: 6-18 months call center experience; HS graduate or 1st year college; amenable to onsite; residing within Metro Manila and CALAMBA; shifting or graveyard shift

Responsibilities: resolve inquiries, maintain files, timely handling, friendly service

Required Skills: Analytical, Time Management, Communication, Aptitude

Schedule: Night shift

Education: Senior High School/College