NOC Monitoring Technician

3 weeks ago

Cebu City, Philippines Staff4Me Full time

We are seeking a detail-oriented Network Operations agent to join our team. This role involves managing network connectivity and troubleshooting issues to ensure seamless operations.

Responsibilities include:

  • Responding promptly to inbound alerts from monitoring systems.
  • Conducting initial remote troubleshooting to identify root causes or restore connectivity.
  • Creating and managing tickets with ISPs and incident management teams for circuit-related issues or outages.
  • Coordinating with property and incident management teams to address power outages.
  • Guiding property resources in resolving basic cabling or physical connectivity issues.
  • Assisting property resources in troubleshooting basic device configurations or failure conditions.
  • Collaborating with device manufacturers when equipment failure is suspected.
  • Overseeing the RMA process, from initiation to approval/rejection.
  • Providing remote support for RMA replacements once approved.
  • Scheduling internal resources for on-site dispatch as needed, based on warranty or subscription status.
  • Implementing temporary solutions where feasible and appropriate.
  • Understanding of TCP/IP, DNS, DHCP, and VPNs.
  • Experience with WAN/LAN troubleshooting and network monitoring tools.
  • Skilled in diagnosing connectivity, hardware, and configuration issues.
  • Familiar with ISP and circuit-related troubleshooting.
  • Experience with routers, switches, firewalls, and wireless devices.
  • Knowledge of RMA processes and working with manufacturers.
  • Proficiency in ticketing systems (e.g., SalesForce).
  • Ability to work with ISPs, vendors, and property teams effectively.
  • Clear communication with technical and non-technical stakeholders.
  • Basic knowledge of power systems (e.g., UPS, generators).
  • Has strong problem-solving, teamwork, and ability to prioritize tasks.
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