BPO - Team Leader | Healthcare (Onsite Setup) #M01
4 weeks ago
Overview Don't you find it annoying when someone falls for an obvious red flag? Well, some people just need some help. That's why we're looking for a reliable team lead to guide our agents at Unity Communications. In this role, you'll be the steady set of eyes and ears for your team, catching issues before they snowball, helping agents turn challenges into improvements, and ensuring wins don't go unnoticed. Think of it as being that friend everyone depends on for great advice and support, but this time, you'll get paid. Ready to make your reliable friend trait a profession? Apply today Responsibilities Monitor team performance based on KPIs and ensure agent productivity and engagement on the production floor or remote channels Serve as the first line of escalation for agents and clients while ensuring systems and schedules are followed Lead and develop the team through coaching, feedback, conflict resolution, and performance improvement plans Facilitate communication between management, clients, and agents Participate in the selection and interviewing of new agents Conduct training, refresher sessions, and onboarding to align with Unity and client standards Cross-train to learn team roles for backup and overflow support Manage administrative duties such as time sheets, coaching records, evaluations, and reports Perform other job-related duties within the scope of practice as assigned Qualifications Strong leadership and coaching skills to drive agent performance Conflict resolution and problem-solving abilities Excellent communication skills for liaising with clients, management, and team members Ability to manage multiple responsibilities including monitoring, training, and administration Strong organizational skills to handle performance evaluations, time sheets, and reports Adaptability to step into various team roles as needed Commitment to maintaining Unity and client standards What You Shall Receive HMO coverage upon regularization, with one free dependent after one year of continuous service and another free dependent after two years of continuous service VL/SL credits upon regularization Friendly and supportive work culture 13th-month pay and other Philippine-government-mandated benefits Non-taxable allowances Pay increases, performance bonuses, growth opportunities, birthday gifts, and many more Considerations Full-time position Monday to Friday, 9 AM to 6 PM Manila time Why Join Our Company You look for a company whose senior management listens to what you are and arent saying and whose managers and team leads you can genuinely connect with. According to Glassdoor, 99% of the current and previous employees recommend Unity Communications to their friends, and 100% approve of its executive management. Our company is a Certified Great Place To Work that values inclusion and diversity and spreads kindness and positivity. #J-18808-Ljbffr
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Parañaque, Philippines Unity Communications LLC Full timeBPO - Operations Assistant Manager (Hybrid Setup) About the job BPO - Operations Assistant Manager (Hybrid Setup) If you've ever caught yourself people-watching not in a creepy way, but in that I can tell what's going on without anyone saying it way you already understand the art of operations. And Unity Communications needs you! We need an Operations...
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