People and Culture Manager

Human Resources Manager We are looking for a Human Resource Manager who is passionate about building a strong, engaged, and high‑performing team. This role is critical in shaping company culture, talent development, and employee experience while ensuring the company maintains adequate staffing levels to deliver exceptional service. Culture & Engagement Champion and foster a positive, inclusive, and wellness‑focused company culture that aligns with the company's mission and values. Create a thriving workplace environment where employees feel valued, engaged, and motivated, making our company a sought‑after employer. Cultivate a culture that attracts and retains top talent, ensuring alignment with company values and long‑term business success. Talent Acquisition & Recruitment Proactively assess staffing needs and recruit top talents, including acupuncturists, massage therapists, estheticians, front desk concierge, and sound professionals. Conduct online research of job candidates to ensure hiring the best candidates. Hiring & Onboarding Manage the full‑cycle recruitment process, including job postings, recruiting campaigns, proactive talent searches, and candidate screening. Coordinate initial screening, interviews and facilitate hiring decisions, ensuring a seamless and efficient selection process. Oversee contract negotiation, onboarding, and integration, ensuring new hires are set up for success from day one. Staffing & Schedule Management Ensure optimal staffing levels to support seamless business operations while promoting work‑life balance for employees. Oversee and manage employee shift schedules, ensuring appropriate coverage and efficiency. Proactively assess staffing needs, preventing understaffing while maintaining operational flexibility. Identify and address performance concerns, adjusting schedules as necessary to uphold service quality and team productivity. Strategically plan staffing adequacy, aligning workforce capacity with business demands to optimize efficiency and employee well‑being. Training & Development Design and implement comprehensive employee training programs, coaching, and career development initiatives to enhance skills, support growth, and improve staff retention. Establish and maintain relationships with schools, training institutions, policy organizations to create a strong talent pipeline and recruitment opportunities. Identify and recommend relevant training events, workshops, and professional development opportunities tailored to employees’ roles and career aspirations. Employee Relations & Support Act as the primary HR point of contact, addressing employee concerns with professionalism, confidentiality, and a solution‑oriented mindset to foster a positive work environment. Develop, engage, and motivate staff by implementing employee recognition programs, fostering open communication, and providing ongoing support for professional growth and job satisfaction. HR Operations Liaison with external HR and payroll vendors to ensure accurate processing and full compliance with California labor laws and HR best practices. Performance Management Lead performance improvement processes (PIP) for employees requiring additional support and development. Conduct regular discussions with staff on client feedback and retention rate to ensure high‑quality service and alignment with company standards. Provide coaching, mentorship, and constructive feedback to employees to enhance performance, engagement, and professional growth. Special Projects & Initiatives Lead all aspects of HR functions. Special assignments on people‑culture‑related projects set forth by senior management to drive continuous improvement in people management and workplace experience. Requirements 8+ years of HR experience, including recruitment, employee engagement, training, and company culture development. Proven ability to attract, hire, and retain top‑tier practitioners and support staff. Strong knowledge of California employment & labor laws (preferred). Experience managing shift scheduling and workforce planning. Ability to conduct online research and talent sourcing. Excellent communication and interpersonal skills to foster strong employee relationships. Hands‑on and adaptable, comfortable in a fast‑paced, startup‑like environment. Self‑motivated with a can‑do attitude and a strong sense of ownership. Ability to multitask, problem‑solve, and prioritize in a dynamic setting. Tech‑savvy with proficiency in Microsoft Office and HR management platforms. Bachelor's degree in HR, Business, Liberal Arts, or related field required. Prior experience working in US California time zone. Benefits & Perks Employee Share Units program Cloudstaff Dream Points for useful items Comprehensive health and life insurance starting on day 16, covering one free dependent Endless opportunities for career advancement In‑house psychiatrist available for employee well‑being International career growth and connections Mental Wellness Employee Assistance program through Lifeworks Participation in CS Social Clubs and Special Interest Groups to connect with colleagues Quarterly perks boxes for WFH staff (groceries, snacks) Mid‑year parties with gifts and cash prizes Unlimited cash incentives for hired referrals Seniority Level Executive Employment Type Full‑time Job Function Human Resources, Administrative, and Legal Industries Outsourcing and Offshoring, Consulting and Telephone Call Centers . #J-18808-Ljbffr