Social Media Manager

3 weeks ago

Quezon City, Philippines Probe CX Full time

Probe CX, Quezon City, National Capital Region, Philippines

Social Media Manager

Probe CX, Quezon City, National Capital Region, Philippines

5 days ago Be among the first 25 applicants

Direct message the job poster from Probe CX

Talent Acquisition Supervisor | Support and Leadership Hiring

● Own and grow the voice of a global brand across social platforms

● Create, manage and optimise engaging content for digital audiences

● Manila-based role in a collaborative, high-performing marketing and communications team

Are you someone who lives and breathes content, trends and community engagement? Do you thrive in a fast-paced, creative environment where your ideas can shape how people connect with a brand? If so, this is your opportunity to lead social media at one of the region’s fastest-growing CX and digital transformation companies.

We’re looking for a Social Media Manager to create and execute our multi-platform strategy, create content that gets noticed and grow a vibrant digital presence. This is a high-impact, hands-on role that sits at the heart of our communications function — where creativity meets strategy and storytelling meets performance.

What You’ll Do:

  • Manage the day-to-day execution of our social media channels for our house of brand (Probe Group, Probe CX, Convai and Innovior) — LinkedIn, Facebook, X (formerly Twitter), Instagram — aligned with broader comms strategy
  • Create and curate engaging content, including copy, graphics, video and infographics
  • Nurture a positive and active online community — responding to comments, messages and mentions with care and professionalism
  • Collaborate with the extended Marketing & Communications team to support brand consistency and campaign success
  • Use social media analytics to track performance, report on key metrics and inform strategy
  • Stay ahead of platform trends, algorithm changes and engagement tactics — always looking for what’s next
  • Support paid campaigns and influencer engagement and assist during reputational or crisis comms moments when needed

What You Bring:

  • 5–8 years of experience in social media management, ideally in a corporate or B2B environment
  • Strong copywriting and content creation skills, with a solid grasp of tone, timing and platform-specific styles
  • Experience using scheduling and analytics tools (e.g., Hootsuite, Sprout Social, Buffer)
  • Understanding of online reputation management and community moderation best practices
  • Creative thinking combined with a data-driven mindset — you know what engages, and why
  • Bonus: familiarity with design tools or basic editing skills, plus exposure to social media advertising concepts
Seniority level
  • Mid-Senior level
Employment type
  • Full-time
Job function
  • Art/Creative and Marketing
Industries
  • Outsourcing and Offshoring Consulting

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