Customer Service Representative – Food Delivery Service

2 weeks ago


Quezon City, Philippines Stark Asia Solutions Inc. Full time

Customer Service Representative – Food Delivery Service / Meal Kit Plan

Bridgetowne, Quezon City – Onsite

Compensation & Benefits
  • ₱25,000 Basic Salary + ₱3,000 Night Shift Allowance (NTA)
  • HMO on Day 1 + 1 Free Dependent after 1 year
  • Life Insurance on Day 1
  • Long Service Benefit
  • 10% Night Differential
Qualifications
  • High School Graduate, Senior High School Graduate, or College Graduate
  • Minimum of 1 year BPO experience
  • Strong communication skills (good to excellent English proficiency)
  • Customer-focused with problem-solving ability
  • Willing to work onsite in Bridgetowne, Quezon City
Job Description

As a Customer Service Representative (Food Delivery Service / Meal Kit Plan) , you will:

  • Handle inbound and outbound calls, chats, or emails to assist customers with food delivery or meal kit service inquiries.
  • Manage customer requests including order placement, modifications, cancellations, and delivery updates .
  • Provide solutions to issues related to billing, refunds, product quality, and delivery concerns .
  • Ensure every customer interaction is delivered with empathy, professionalism, and efficiency .
  • Accurately update and maintain customer records in the system.
  • Collaborate with operations and logistics teams to resolve customer concerns quickly.
  • Strive to meet or exceed performance metrics such as quality scores, response time, and customer satisfaction.
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