
Customer Service Representative – Food Delivery Service
2 weeks ago
Customer Service Representative – Food Delivery Service / Meal Kit Plan
Bridgetowne, Quezon City – Onsite
Compensation & Benefits- ₱25,000 Basic Salary + ₱3,000 Night Shift Allowance (NTA)
- HMO on Day 1 + 1 Free Dependent after 1 year
- Life Insurance on Day 1
- Long Service Benefit
- 10% Night Differential
- High School Graduate, Senior High School Graduate, or College Graduate
- Minimum of 1 year BPO experience
- Strong communication skills (good to excellent English proficiency)
- Customer-focused with problem-solving ability
- Willing to work onsite in Bridgetowne, Quezon City
As a Customer Service Representative (Food Delivery Service / Meal Kit Plan) , you will:
- Handle inbound and outbound calls, chats, or emails to assist customers with food delivery or meal kit service inquiries.
- Manage customer requests including order placement, modifications, cancellations, and delivery updates .
- Provide solutions to issues related to billing, refunds, product quality, and delivery concerns .
- Ensure every customer interaction is delivered with empathy, professionalism, and efficiency .
- Accurately update and maintain customer records in the system.
- Collaborate with operations and logistics teams to resolve customer concerns quickly.
- Strive to meet or exceed performance metrics such as quality scores, response time, and customer satisfaction.
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